Logistics Manager Customer Care
Resume:
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kristymcfarland****@gmail.c
om
Cypress, CA 90630
WEBSITES,
PORTFOLIOS,
PROFILES
• www.linkedin.com/in/kristy
mcfarland
EDUCATION
Global Logistics Specialist
Designation
California State University,
Long Beach, Long Beach, CA
January 2018
AA / Business Administration
Long Beach City College,
Long Beach, CA
January 1997
KRISTY MCFARLAND
PROFESSIONAL SUMMARY
Experienced Logistics Manager and Educator with a demonstrated history of process improvement and relationship building. Skilled in Port Operations, Chassis Management and Warehouse Operations. Customer-focused with exceptional management abilities and results-driven approach.
SKILLS
• Customer Relationship Management
• Excellent Communication
• Process Improvement Minded
• MS Office
• Organization and Time Management
• Cross-Functional Teamwork
• Training and Development
• Analytical and Critical Thinking
• Detail Oriented
WORK HISTORY
June 2022 - Current
Ventura Transfer Company - Customer Care and Intermodal Logistics Manager, Long Beach, CA
• Developed improved Port Scheduling and Dispatching processes. Cross- trained teams resulting in improved efficiency and profit.
• Proven detail orientation which allowed for promotion to Accounting to oversee Billing for accuracy and timeliness.
• Maintain schedules of 7 direct reports in Customer Care Departments
• Cultivated positive rapport with Sales and Transportation for effective cross- function productivity and improved communication.
• Created and trained comprehensive New Hire Training and task specific work aids.
January 2018 - Current
Maritime Center of Excellence at Long Beach City College - Presenter, Long Beach, CA
• Developed curriculum for Logistics Certificate
• Teach Customer Service module in all Beginning and Intermediate Logistics classes.
March 2021 - June 2022
NFI Industries, Inc. - Sales Executive, Carson, CA
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• Collaborated with marketing team to create impactful campaigns that generated new leads and increased brand awareness for California Cartage Customs Exam Station.
• Developed strong rapport with customers and created positive impression of business.
• Developed and presented valuable sales presentations to potential customers to highlight features and benefits of facility.
March 2020 - October 2020
Ventura Transfer Company - Training Coordinator, Long Beach, CA
• Created and updated content for Safety Training for Operations and Transportation
• Conducted new hire safety training and reoccurring safety training.
• Created and managed monthly Tailgate Topic Training
• Participated in emergency response, incident investigation and safety committee meetings.
December 2015 - March 2020
Flexi-Van Leasing, Inc. - Logistics Manager, Long Beach, CA
• Managed West Coast chassis pools, focused primarily on Pool of Pools
• Coordinated daily with marine and rail terminal management.
• Managed asset locations
• Developed and maintained relationships with MTO management and maintenance labor and drayage companies.
• Represented company at industry events.
January 2012 - January 2015
Office Depot, Inc. - Manager, Supply Chain, Signal Hill, CA
• Developed and implemented operational process improvements through Kaizen events.
• Collaborated with other departments to reduce shipping (DPMO) errors by half in the first year.
• Exceeded productivity goals consistently. In 2015, inventory discrepancy was only $6.00 for area of responsibility.
• Trained in 5S, Six Sigma and Kaizen. Participated in 2 Kaizen events 360k SFT semi-automated regional distribution center.
CERTIFICATIONS
2012, Office Depot, Inc., Signal Hill, CA, Kaizen Black Belt AFFILIATIONS
• Mentor at Cabrillo High School, Academy of Global Logistics
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