Customer Service Human Resources

JOAN EASTMAN

Lancaster, MA *****

978-***-**** *******@*******.***

Professional Summary

Adept at driving operational excellence and financial stability, I leveraged my expertise in financial management and team leadership at Dynamics Research Corporation. By fostering robust investor relations and streamlining compliance processes, I enhanced company visibility and decision-making, achieving significant improvements in efficiency and stakeholder engagement.

Motto: "A happy worker is a successful long-term employee." A substantial cost savings over the years. In my case, 99% of my hired staff stayed employed longer than I elected to, some over 30 years. Over 3/4 promoted to managers. Some executive. I am proud to say.

Skills

Corporate Communications

Extensive Customer Service

Customer Relationship Management

Operations Management

Idea Development and Brainstorming

Budget Management

Financial Management

Negotiation

Performance Evaluations

Organizational Development

Human Resources Management

Team Leadership and Development

Decision-Making

Problem Resolution

Professional and Courteous

Managing Operations and Efficiency

Scheduling and Coordinating

Hiring and Training

Training and Development bn

Goal Setting bbv

Conflict Management and Conflict Resolution

MS Office

Work History

06/1995 to 01/2000

CORPORATE EXECUTIVE INVESTOR RELATIONS MANAGER

DYNAMICS RESEARCH CORPORATION – ANDOVER, MA

Maintained oversight on regulatory compliance matters related to disclosure requirements in order to uphold company reputation within the investment community.

Enabled timely dissemination of relevant news by closely collaborating with public relations department.

Built strong relationships with investors, analysts, and media representatives for increased company visibility.

Established robust internal reporting systems that facilitated timely access to relevant information for senior management decision-making processes.

Managed the production of annual reports, quarterly updates, and other financial communications materials to maintain transparency.

Organized and coordinated investor conferences, roadshows, and one-on-one meetings for effective communication and engagement.

Managed senior-level personnel working in marketing and sales capacities.

Controlled resources and assets for department activities to comply with industry standards and government regulations.CX

06/1972 to May1995

CORPORATE EXECUTIVE FINANCIAL MANAGER

DYNAMICS RESEARCH CORPORATION – Andover, MA

Reduced operational costs for the company by identifying inefficiencies and implementing cost-effective solutions.

Maintained professional demeanor by staying calm when addressing unhappy or angry customers.

Established team priorities, maintained schedules and monitored performance.

Evaluated employee performance and conveyed constructive feedback to improve skills.

Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.

Led financial planning and analysis by managing key metrics, analyzing data and providing support and insight for strategic planning.

Created year-end audit book for CPA firm to control and reduce audit costs and accurately prepared year-end financial statements.

Controlled annual budget.

Analyzed budgets, financial reports and projections for accurate reporting of financial standing.

Enhanced financial reporting accuracy through regular audits and reconciliations, leading to improved decision-making capabilities.

Developed and presented financial data, financial statements and variance narratives to Board of Directors and Board of Trustees.

Oversaw administrative staffing by recruiting, interviewing and onboarding new personnel.

Managed a team of financial analysts, resulting in increased productivity and better performance metrics.

Managed team of 15 finance and operations professionals, with day-to-day responsibility for contracting, order processing, forecasting, budgeting, reporting and analysis.

Created and implemented effective accounting systems, best practices and policies.

Complied with all relevant regulations by maintaining detailed records of financial transactions, minimizing the risk of penalties or fines from regulatory authorities.

Complied with established internal controls and policies.

Maintained NASDAQ and SEC reportings.

Exceptional conflict and customer service management.

Education

FINANCE

NORTHEASTERN UNIVERSITY

SHAREHOLDER RELATIONS

BENTLEY UNIVERSITY

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