Front Desk Material Handler
Resume:
Melissa Ann Mace
Indianapolis, Indiana • 208-***-**** • ********@****.***
Education
Associate of Accounting 3.98GPA
University of Memphis Memphis, TN
Teacher Assistant for History Department
oWorks for professor grading and correcting over 120+ students in English improvement.
Work Experience
Material Handler November 2021 – May 2024
Fed-Ex Express Indianapolis, Indiana
Process Custom packages from international locations into customs, average scan rate over 500 packages an hour.
Coordinated with different departments such as truck and domestic to coordinate outgoing shipments.
Performed night audit three nights a week on airplanes and equipment, as well as forklift duties with outgoing trucks after hours.
Front Desk Agent November 2020 – November 2021
The Little Nell Aspen, Colorado
Welcome and registered guests through check-in, check outs and guest settlement of balances.
Coordinated with different departments such as Concierge, In-Room dining, and housekeeping to ensure guest needs were meet.
Performed night audit two nights a week and settled guest balances, compiled end of day reports and worked to ensure guests needs were meet.
Front Desk Supervisor March 2020 – November 2020
Forever Resorts LLC. Kanab, Utah
Supervised and coordinated evening check in with Manager and other employees.
Plan and led group accommodations and excel spreadsheet books for General Manager.
Worked closely with managers and other employees to give quality care.
Helped implement and train new RMS system and Covid-19 procedures for the 2020 season.
Front Desk Night Auditor October 2017 – November 2018
Forever Resorts LLC. Big Bend National Park, Texas: Kanab, Utah
Supervised and coordinated night audit and guest check in as only employee on property.
Helped prepare full breakfast in dining rooms that featured 100+ tour groups.
Plan and led group accommodations and excel spreadsheet books for General Manager.
Worked closely with managers and other employees to give quality care.
Manager of Retail Division May 2016 – October 2017
Forever Resorts LLC. Big Bend National Park, Texas: Kanab, Utah
Supervised and coordinated four out of five stores within the biggest National Park within the United States.
Plan and led daily operations and activities with over 40+ employees.
Addressed needs of company and consumers swiftly and accurately which increased overall company sells and retention.
Worked closely with park officials and government employees to coordinate efforts to increase safety and satisfaction of guests to National Park.
Sales Associate March 2010 – April 2016
Gold and Silver Pawnshop LLC. Las Vegas, Nevada
Addressed 3000+ customers’ a day, assisted and answered questions and concerns.
Helped expand retail sales and set up displays for management and team approval.
Assisted TV crews and other celebrity guests with high end item needs.
References
1.Tim Cserepes: Front Desk Manager at Parry Lodge
89 East Center St.
Kanab Utah 84741
2.Ashely Gurganus: Former Manager at Pawn Stars
2220 Tall Pine Drive
Las Vegas, NV 89108
3.Nancy Dixon: Former Manager at D&L Cleaners
10 W. 1st South
Rexburg, Idaho 83221
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