Call Center Representative
Resume:
Wadney S Sargent
West Palm Beach, Fl *****
*************@*****.***
Professional Summary
Detail-oriented Call Center Representative handles high call volumes in fast-paced environments. Skillful in researching issues, updating accounts and processing new transactions. Excellent research and conflict management abilities.
Skills
Complaint resolution
Data Entry
Call logging
Product Upselling
Sales closing
Experience
February 2020 - March 2024
Am LLC
Call Center Representative
Answered incoming calls, chat messages and email communications to handle product concerns.
Delivered accurate organizational information about products, services and procedures.
Understood client needs and advised on relevant products, services or opportunities.
Displayed positive, professional and empathetic tone to deliver consistently superior service.
March 2017 - November 2020
Hamlin Place
Front Desk Receptionist
Kept front of house clean and orderly.
Served as first point of contact for new visitors.
Greeted, assisted and directed visitors with professional attitude.
Collected payments for services and updated accounts to reflect new balances.
July 2010 - October 2016
Abbey Delray
Resident Assistant
Stayed connected with residents through regular one-on-one contact to address concerns and offer assistance.
Scheduled events and activities for residents to acquaint and establish strong bonds with one another.
Offered numerous engagement opportunities to facilitate students' integration into university life.
Handled wide-ranging emergencies and after-hours calls for lock-outs, suspicious persons and critical maintenance issues.
Education
May 2006
Lake Worth High School
Diploma
June 2011
Palm Beach State College
Associate in Arts (A.A.)
June 2013
Florida Atlantic University
Bachelor of Arts (B.A.)
Language
French
Fluent
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