Customer Service United States
Resume:
KEVIN PREDESTIN
Dependable employee seeking opportunity to expand skills and contribute to company success. Considered hardworking, ethical and detail-oriented. Willing to take on any task to support team and help business succeed. O ers strong management and customer service skills. 10 Glenmont Road
Boston, MA 02135
**************@*****.***
Work Experience
United States Army — Soldier
Verizon — Manager
Tavern In The Square — Bouncer
10/2023 to Present, Boston
Patrolled assigned areas to maintain security presence. Operated various military vehicles for transportation and supply purposes Trained for specialized roles to advance skills.
Provided overwatch for platoons out on patrol with team's mobile gun system. Maintained personal weapons, gear, and equipment in optimal condition for use in field.
Adhered to strict safety protocols when handling live ammunition and explosives during training exercises or combat operations.
Took and followed orders from commanders without question. Adapted quickly to changing circumstances while maintaining focus on mission objectives
Transport cargo, troops, and provide advanced mobility on all missions 05/2022 to Present, Waltham, MA
Oversaw execution of opening and closing procedures to desired standard. Organized training for new team members and routine retraining for established employees.
Supervised and guided employees to reach company objectives. Planned and executed strategies to increase business and drive profit growth. 08/2021 to 01/2022, Allston, MA
De-escalated conflicts with words and physical means. Longwood Security Services — Security of cer
Hugo BOSS — Sales Representative
Hill House — Program Assistant
Removed intoxicated, destructive and fighting guests from property. Monitored and managed crowds at entrance of establishment. Backed up staff by consistently enforcing establishment policies for guests. Evaluated venue capacity limits regularly to ensure compliance with fire codes and regulations.
Utilized conflict resolution skills to deescalate tense situations between patrons when possible.
Radio and other communication devices to keep in regular touch with other security guards and controller.
Assisted visitors with directions or information about facility. Detected and deterred theft, vandalism, and other criminal behavior by maintaining visible presence.
Identified potential security risks during daily patrols and reported findings to management.
Prepared detailed incident reports following any security events or breaches. 10/2020 to 01/2022, Boston, MA
Assisted visitors with directions or information about facility. Detected and deterred theft, vandalism, and other criminal behavior by maintaining visible presence.
Identified potential security risks during daily patrols and reported findings to management.
Prepared detailed incident reports following any security events or breaches. Monitored surveillance equipment, such as CCTV cameras, to detect suspicious activity
Kept team members operating at same level and in compliance with standards by continuously monitoring performance.
10/2019 to 10/2020, Boston, MA
Answer questions regarding the store and its merchandise Place special orders or call other stores to find desired items
Prepare merchandise for purchase or rental
Inventory stock and requisition new stock
Exchange merchandise for customers and accept returns Clean shelves, counters, and tables.
06/2018 to 07/2019, Boston, MA
Dunkin Donuts — Cashier/Shift Leader
Sociedad Latina — Youth Leader
Education
Bridgewater State University — Computer Science
Answer phone calls and direct calls to appropriate parties or take messages Greet visitors and determine whether they should be given access to specific individual
Facilitate communication between team members and program users Open program subscription for customer
Supervise classroom of 15 to 20 students.
05/2017 to 01/2019, Boston
Issue receipts, refunds, credits, or change due to customers Assist customers by providing information and resolving their complaints Answer customers' questions and provide information on procedures or policies Maintain clean and orderly checkout areas and complete other general cleaning duties, such as mopping floors and emptying trash cans Stock shelves, and mark prices on shelves and items Calculate total payments received during a time period and reconcile this with total sales
Supervise others and provide on-the-job training
Prepare or serve hot or cold beverages, such as coffee, espresso drinks, blended coffees.
07/2015 to 05/2019, Mission Hill, MA
Raised awareness on community issues by organizing workshops and demonstrations around Boston on topics such as climate change, homelessness, voting rights and voter registration, youth violence and crime, and funding for public education
Protested against the Boston Public School budget cuts by testifying in front of the School Committee
Supporting organizational campaigns around voter registration, youth community organizing and college access
Aided in the organization for our Mentor Appreciation Event Collaborated with peers on the Mayor's Youth Council for community outreach and development of public service announcements and workshops for school reform
09/2017 to 05/2018
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