System Administrator Windows Server

*************@*****.***(DIANE 405-***-**** PERRY (*) Diane Perry LinkedIn

Skill Summary

Operating Systems

Oracle Solaris 9/10/11 ; Centos 6x/7x/8x; RHEL 6x/7x/8x; RedHat Satellite Server; Ubuntu 14x-19x; SUSE SLES 11-15x; VMWare ESXi 5x/6x; Oracle Virtual Box; Windows XP/7/8/10 Professional. JBOSS; Windows Server 2008& 2012 R2, AWS (AMAZON CLOUD SERVICES) Languages Bash, Bourne, Korn shells, PHP, HTML, Python, and PowerShell Hardware HP ProLiant DL380 Gen8/9/10, Dell PS-M4110, Dell PowerEdge 3650, Sunfire 210- server series Storage/Backup

Technologies

SAN, NAS, LVM, SVM, ZFS, S3B, Veeam, BackupExec, NetApp, Dell EMC Exa Grid/Networker Networking TCP/IP, LAN/WAN, DNS, DHCP, LDAP, HTTP, SSH, AD, SFTP, PKI Security/Monitoring

Databases

SSH, Sudo, RBAC, SELinux, Firewall, SSL, Tripwire, Logwatch, Ntopng, Nagios, Elastik stack, SolarWinds, MySQL, IBM Informix, MariaDB

Hands on Knowledge

Kubernetes, Jenkins, Jira, Nexus, Terraform,Apache,Samnba,Vagrant, Git, Bitbucket, Ansible, LAMP, ITIL-ServiceNow, BigFix, CyberArk Linux/Unix System Administrator

DXC Technology, Richardson, TX

November 2021 – Current

• Provides architectural support and high-level analysis for Linux/UNIX systems and components, including Red Hat Enterprise Linux

(RHEL), Oracle Solaris, and associated hypervisors.

• Configure, patch, and monitor Linux/UNIX physical or virtual servers and troubleshoot problems.

• Configure and co-manage VMWare vSphere virtual server environments. Provides tier 2/3 support to investigate and resolve problems, inefficiencies, and performance issues which will require shift work or after hours call in to meet customer SLAs

• AWS Services Provision EC2 instances, Load balancer, IAM, Security Groups, S3.

• Participate in daily scrum to improve system performance, and automation capabilities.

• Ansible playbooks (Create, Update, Manage and Execute).

• In collaboration with colleagues to develop strategies for effective use of cloud technologies, disaster recovery, and business continuity.

• Working with Dev team, making modifications on the code using Git VCS to clone, add, commit and push codes from local and master branches to central repositories.

• Create new Ansible YAML Play-books, Roles and bash shell scripts for application deployments.

• Collaborate with Dev and Prod teams to ensure smooth running of the pipeline.

• Verify and troubleshoot failed maven builds on Jenkins, verifying artifact id, and date stamps on Nexus, troubleshoot, document and communicate failed builds to the Dev team.

• Deploy snapshots of application codes to Dev and SIT/QA environments using playbooks & roles.

• Provide Apache webserver/website administration and integration support with application teams to ensure that the hosting platform can adequately and securely support the application configuration and workload.

• Research emerging technologies and make recommendations based on future business needs.

• Creating documentation resources to aid in future troubleshooting issues, to interact with users and business partners to design solutions for current and future business problems including cloud Migration solution. IT Help Desk Specialist

January 2019-November 2021

Elevance Health, Grand prairie, TX

• Provided timely and effective technical support to end-users, resolving hardware, software, and network issues.

• Served as the first point of contact for seeking technical assistance, managing Help Desk tickets efficiently.

• Performed remote troubleshooting through diagnostic techniques and pertinent questions, ensuring prompt resolution of technical issues.

• Determined the best solution based on the issue and details provided by the help desk ticket, escalating unresolved issues to the next level of support personnel.

• Provided accurate information on IT services, maintaining clear communication with users.

• Recorded events and problems and their resolutions in logs, ensuring thorough documentation.

• Followed up and updated status to keep users informed of progress and resolution.

• Diagnosed and resolved complex technical problems, reducing downtime and ensuring business continuity.

• Utilized remote access tools (DSVIEW, ILO/RIB, RDP) to troubleshoot and resolve user issues efficiently.

• Managed user access and permissions, ensuring secure and appropriate access to systems and data.

• Assisted in standardizing public key infrastructure (PKI) within the organization, enhancing enterprise-wide certificate trust. Linux Systems Administrator

King's College Hospital London

October 2016 – October 2018

• Primary responsibility for setup, installation, integration, monitoring, documentation, and maintenance of all Linux-based systems in a centralized IT environment, including, but not limited to; Jenzabar ERP, web, VMware, monitoring, and email.

• In collaboration with colleagues, develop strategies for effective use of cloud technologies, disaster recovery, and business continuity.

• Provide escalation- level technical support and system engineering for all Linux-based platforms.

• In collaboration with colleagues to develop strategies for effective use of cloud technologies, disaster recovery, and business continuity.

• Creating documentation resources to aid in future troubleshooting issues, to interact with users and business partners to design solutions for current and future business problems including cloud Migration solutions.

• Installation and Configuration of the APACHE web Server on Linux platforms, troubleshoot and access log files for errors and web access traffic.

• Setting up, configuring and troubleshooting TCP/IP, DHCP, DNS; NFS, CIFS, and Samba servers in a multiplatform LAN. Bachelor’s in computer science 2016

Languages: English, French

Bootcamp: Cloud Computing/Security.

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