Human Resources Quality Assurance

ANGIE Casey

Washington District Of Columbia, United States 20024 202-***-**** *************@*****.***

Professional Summary

Dedicated service-oriented HR Assistant with 19 years of Federal Service. Adept at onboarding procedures, recruitment strategies and payroll processing. Proven history of reliability and assertive, yet personable nature. Knowledgeable and organized in managing files and staying on top of assignments. Flexes easily between staff and employee needs. Responsive and engaging; skilled in supporting employees and managers with diverse HR needs. Advanced with word processing, database and benefits administration software. Focused on keeping systems updated and facilitating positive employee relations. Thorough knowledge in research and analysis of various HR topical areas; deciphering administrative guides and the 5 CFR. Excellent ability to multi-task and communicate clearly with senior level staff while working in a team environment.

Accomplishments

Trained and mentored new HRAssistants

Worked on Special Projects

Quality Assurance reviewing and corrections

Skills

●Coding and Processing Personnel and Pay Actions

●Benefits Explanations

●Generating Reports

●Service Now

●Confidential Records Management

●HR Support

●Customer Satisfaction

●Active Secret Clearance obtained 1/2024

●Job Analysis

●Research

●Oracle PeopleSoft

●Human Resources Information System (HRMS)

●NFC, Epic, DFAS, FPPS, e-Recruit, ATS, HR Connect, Acendre, Slack, Monster,USAStaffing, Quickhire, Intelliworks

●Standard Operating Procedures

Work History

Passport Support Assistant 02/20/2024-Present

CGI Federal

Washington Passport Agency-SIA

600 19th Street NW Suite 3200

Washington, DC 20006

Full-Time

●Data entering in a high volume production environment and performing General office experience utilizing a variety of office software pacifically MS Word, MS Excel, and MS outlook.

● Review all types of passport applications (I.e. DS – 82, DS – 11 DS 5504 D4 85 and re-entry applications) data to ensure completed basic information is recorded accurately into DOS systems.

●Ability to perform professionally and maintain composure and objectivity in a highly stressful fast pace environment.

●Ability to perform multiple task with attention to detail

●Process batches of VISAs and Passport applications for Department of Defense Officials, Military dependents, Diplomats and Foreign Service applicants traveling abroad.

●Demonstrate hand-eye coordination to complete daily task related to document processing and monitoring printing, using a variety of software programs.

●Ability to perform task with attention to detail.

●Ability to learn and record information about passport, application procedures, and the laws and regulations pertaining to passport requirements.

Staffing Assistant 05/2022 to 07/2022

Information System Corporation – Baltimore, Maryland

●Drafting job announcements, extending job offers and onboarding.

●Monitoring and ensuring all personnel actions are processed in a timely and accurate manner as well as developing and maintaining electronic databases to track personnel actions, including within-grade increases, classification actions, desk im audits, promotions, appointments, and separations.

●Maintain personnel and recruitment records in accordance with established guidelines, ensure strict confidentiality and security of all personnel matters and records; code and process a range of actions including those that have unusual conditions or issues requiring deviation from standard procedures, and process and document HR actions for a wide variety of employee categories that involve different forms, authorities, actions codes, and regulatory authorities or additional payment systems..

●Obtain missing data from HR files or the appropriate office; assist employees in your preparing paperwork related to HR actions, review finished forms for completeness and accuracy; contact individual employees supervisors by telephone to resolve questions before processing final actions, provide information on HR systems, processes, and procedures; and/or brochures, applications, and other HR documents to employees.

●prepare and issue tentative and final offers of employment; perform research as necessary; support HR Specialist(s) as needed; and respond to inquiries concerning HR entitlements and services processing procedures, alternatives, and requirements.

●Processed documentation for employee actions such as new hires, grievance resolutions and terminations.

●Helped employees register for benefits programs using online portals.

●Recruited and screened qualified potential employees.

●Converted employee status from temporary to permanent.

●Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.

●Carried out day-day-day duties accurately and efficiently for over 2,000 employees.

●Created and completed personnel action forms for hires, terminations, title changes and terminations.

●Provided quality review of performance plans, benefit and onboarding forms using meticulous attention to detail to ensure all documents were accurate, legible and filed correctly. Identified veteran's preference and calculated service computation dates (SCD)

●Created Spreadsheets of RIF-Ready employees eligible to retire in 5 years using technical Excel knowledge, contributing to organization's ability to forecast and plan accordingly.

●Provided Quality Review of personnel information utilizing HRIS Database to ensure all employee's PII, performance ratings, and benefits information mirrored the employees official personnel records using OPM's Guide to Recordkeeping.

Human Resources Assistant (Federal Contractor) Department of Commerce

VESI Enterprise – Springfield, Virginia

6/2016 - 11/2017

●Coded SF52's and processed all pay and benefits transactions into NFC/EPIC, and HR Connect.

●Performed classification duties cleaning up data to ensure the accuracy of all entries as they pertain to the individual and the position occupied Assist with recruitment duties using Monster Automated Hiring Systems.

●Built job announcements, created job analysis, developed assessment questions, and performed qualification analysis to determine the best qualified candidates for General Schedule (GS) and Wage Grade (WG) positions utilizing DEU and MP plans,

●Organized new employee orientation schedules for new hires.

●Delivered friendly assistance with new hires throughout interviewing and hiring process.

●Filed paperwork, sorted and delivered mail, and maintained office organization.

●Assisted with on-boarding process of new hires 20 or more new hires on a bi-weekly basis; administering the oath of office and presenting an overview of the Agency and it's mission.

Human Resources Assistant (Federal Contractor) Remotely 10/30/2023-2/2024

●Performed E-Verify

●Certified on- boarding documents for new hires.

●Process all pay and benefit transactional, personnel, actions utilizing NFC and HR connect for Airport personnel and TSO Security Officers.

●Perform quality control and hiccup corrections utilizing epic HRIS systems.

Human Resources Assistant 02/2015 to 03/2016

Department Of Agriculture - US Forest Service – Washington, DC

●Coded SF52's, ensuring classification fields were aligned with the Position Description including, the position and master record number, bargaining unit, retirement code, duty station and all classification information was accurate and completed the AD332 form accordingly before sending it through to my Supervisor for approval and signature and to PAR for processing.

●Utilized various HR systems to include e-recruit, Empower HR, Connect HR, NFC Epic, Excel, Microsoft Word, Microsoft Lync, and Sharepoint to perform daily task. Performed resolution of discrepancies on a case by case basis responding to work tickets distributed in

●Counseled employees on benefits, completing forms, HR Processes and explained any questions through research and policy.

●Counseled employees on benefits, completing forms, HR Processes and explained any questions through research and policy.

Human Resources Assistant 02/2013 to 02/2015

Department Of Health And Human Services – Washington, DC

●Supported (6) HR Specialist in the area of SES Recruitment, Position Management, Special Programs, Title 32 and Title 38 Appointments, and Student Programs.

●Managed SES Resumes using Outlook to receive and print resumes and establish DEU and or Merit Promotion case files.

●Transferred information to and from the gaining agency of a transfer; requested transcripts from Capital Hill for political appointee's and completed personnel actions for new hires life cycle changes, and terminations.

●Screened applicant resumes and coordinated both phone and in-person interviews.

●Maintained Political Appointee's case files and submitted ECQ's to OPM for approval.

●Worked closely with IT in setting up laptops, phones and necessary equipment for new hires before onboarding,

●Ordered supplies for the office. Made binders for the panel for performance evaluations,

●Assist with recruitment activities such as generating vacancy announcements, and running various reports for not to exceed appointments; temporary student appointments, anniversary dates for certificates of service.

●Worked closely administratively with IT to set up work station for new hires, such as laptops, cell phones and ensured the employee was listed in the Global network. Ordered supplies for the office.

●Delivered friendly assistance with new hires throughout interviewing and hiring process.

●Processed personnel and pay actions in CAPHR (DFAS) systems for all nature of actions in accordance with the Guide to Processing Personnel Actions.

Education

No Degree: Human Resources Administration 03/1985

Strayer University - Washington, DC

●Received 96 Credit hours towards a Degree (In-Progress)

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