Quality Control Customer Service

Experience

Walmart Planada, CA

digital shopper *4/2020 - Present

Tracked substitutions and informed customers of changes. Formulated comprehensive reports on digital store performance, presenting data-driven insights to management teams for informed decisionmaking.

Coached and mentored junior team members in best practices for e-commerce operations, fostering a collaborative work environment conducive to growth and development.

Implemented rigorous quality control measures for all products listed on the platform, ensuring customers received high- quality items consistent with their expectations.

Enhanced customer satisfaction by efficiently addressing and resolving digital shopping inquiries. Implemented an efficient returns process that minimized customer dissatisfaction and maximized cost savings for the business.

Managed inventory and order fulfillment, ensuring accurate shipment of products in a timely manner. Sensient Technologies Corporation Atwater, CA

general laborer 04/2016 - 01/2017

work on quick repetitive tasks to ensure production goals are meet maintain clean work area

examine product to ensure quality

clean machines that operate on a production line

mix ingredients to ensure production

Skills

Customer service, Order Fulfillment, lift 75 lbs repeatedly, physical stamina, attention to detail, decision making, Communication skills

Education

UC Merced Merced, CA

physics

joseph collins

209-***-**** ******.***********@*****.*** Planada, CA

Contact this candidate