Customer Service Help Desk

GRACE KEE

Tulsa, OK ***** 225-***-**** ************@*****.***

Professional Summary

Motivated individual with experience in customer service and facilitating sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.

Retired from years of teaching High School to a decade of working in IT and Production at the Mercedes Benz Superdome in New Orleans. Moved to Tulsa due to Covid shut downs and layoffs. Skills

Customer Service

Facilitate Order Placement and Payments

Records Management

Effective Communication

Implementing Department Objectives

Administrative Support

Work History

Administrative Assistant to the ITManager 08/2012 to 05/2020 ASM New Orleans Mercedes Benz Superdome – New Orleans, LA Liaised between clients and vendors and maintained effective lines of communication. Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.

Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.

Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests. Assisted coworkers and staff members with special tasks on daily basis. Managed phone and email correspondence and handled incoming and outgoing mail and faxes.

Negotiated contracts with vendors and suppliers for office supplies, equipment and services. Processed customer orders accurately and within agreed timeframes to meet service standards. Sorted and distributed office mail and recorded incoming shipments for corporate records. Restocked supplies and placed purchase orders to maintain adequate stock levels. Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.

Education

Bachelor of Science: Education Secondary

Nicholls State University - Thibodaux, LA

Continuing Education For Certification

Portland State University - Portland, OR

Continuing Education For Certification

University of New Orleans - New Orleans, LA

Additional Information

My work experience as a High Scool teacher translated well in my work at the Superdome bringing organization to my department and professional communication skills to interactions with vendors, clients and associates.