Quality Assurance Customer Service

Kamran Asghar

******.*********@*****.*** 832-***-****

SUMMARY

Experienced Quality Assurance Intern with a proven track record of developing comprehensive test plans and executing daily test cases to enhance software functionality and reliability. Proficient in resolving technical issues and workflow challenges, ensuring seamless project progress and exceptional customer service. Skilled in managing tax submissions and implementing automation software to streamline processes, resulting in increased efficiency and accuracy. Strong background in software engineering, including front-end application development, REST API creation, and comprehensive testing, with a focus on improving system performance and reducing errors.

EDUCATION

Bachelor of Science in Computer Information Systems, University of Houston SKILLS:

Programming Languages: Python, JavaScript, HTML, CSS, Java, C++, SQL CERTIFICATION: AWS Cloud Practioner

PROFESSIONAL EXPERIENCE

Quality Assurance Intern - AMSYS

January 2024 - Present

● Developed comprehensive test plans outlining test objectives, scope, and resources to ensure thorough testing coverage.

● Methodically executed 50 daily test cases, identifying and documenting software defects to enhance functionality.

● Supported the project team in resolving technical issues and workflow challenges to ensure seamless project progress.

● Delivered exceptional service to AMSYS customers and acted as their ambassador while mastering their products

● Conducted comprehensive testing of newly developed software features on AMSYS products ensuring the effectiveness

● Analyzed processes and workflows to enhance product quality, suggesting improvements. Tax Consultant Intern - KSM Motor Fuels

July 2023 - Dec 2023

● Managed accurate and timely submission of U.S. Federal and State motor fuel tax returns.

● Implemented tax automation software and analytics tools, streamlining preparation and boosting efficiency.

● Accomplished 10% accuracy in gallon and general ledger reconciliations, streamlining audit exposure evaluation.

● Managed product releases, coordinating with cross-functional teams to meet objectives

● Created documentation to aid customer success by capturing relevant support information. Software Engineering Intern - Omega 365

May 2023 - July 2023

● Created a front-end application utilising Javascript, HTML, and CSS for users to track their college courses

● Developed REST APIs to make CRUD actions and integrate with the front-end

● Developed and executed a comprehensive testing plan for Omega’s cloud-based project management software, resulting in a 20% decrease in bugs and errors

Administrative Assistant Intern - Javeria Enterprises Inc. May 2021 - July 2021

● Conducted comprehensive research and analysis using Excel to identify trends and insights, resulting in a 15% increase in productivity and efficiency.

● Implemented an organized Excel-based system, reducing retrieval time for critical documents and files by 20%

● Operated a variety of office machines including check-cashing systems and computers, ensuring accurate financial transactions for over 200 clients daily without any errors or discrepancies. RELEVANT PROJECTS

● Developed a full-stack app to store personal records, allowing users to add, edit, and delete information

● Designed and managed a functional SQL database for secure data storage and retrieval

● Created an advanced Excel application for efficient data analysis, featuring automated cleansing, pivot tables, and interactive visualizations, enhancing decision-making processes.

● Produced Entity Relationship Diagrams (ERDs) to visualize business requirements and system flow

● Developed a Python program utilizing concepts such as classes, dictionaries, and file input/output to manage student records.

● Created a table tennis game in JavaScript, HTML, and CSS

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