Support Specialist Warehouse Associate

Technical Background

Significant knowledge of hardware and software for demodulation, bit manipulation, and protocol analysis

Well versed in communications technologies to include; Multiple access techniques, DSSS, analog/digital modulation types, multiplexing (FDM/TDM/SONET), protocols, vocoders, and bit manipulation

Vast experience with commercial hardware; satellite modems, block down-converters, switches, frequency translators, spectrum analyzers, receivers, oscilloscopes, sonograph, and digital snapshot equipment

Working knowledge of error detection and corrections methods and overhead schemes

Turbo Product Codes (TPC), Trellis Code Modulation (TCM), Viterbi, Reed-Solomon, parity schemes, CRC, additive/feedthre randomization schemes, as well as digital line coding

Advanced Protocol Analysis Course (SIGC3101), 2010

Advanced Communications Signals Analysis Course (452), 2008

Intermediate Communications Signals Analysis Course Honor Graduate (451), 2003

Work History

Amazon: Fulfillment Center Warehouse Associate – Jul 2023 – Present

Process and sort high volumes of various products into appropriately sized bins to be shipped for consumer use

Lumen Technologies: Enhanced Premise Technician – Oct 2022 – Jun 2023

Installed fiber optics to customer premise

Programed customer equipment to ensure/verify service functioning as expected

Performed troubleshooting techniques to identify issues with customers service

Utilized Optical Time Domain Reflectometer (OTDR) to insure service and identify issues causing a drop in service

Utilized various hand tools to drill through walls and mount internal/external equipment

Collaborated with other departments to ensure correct assignments and credential to deliver service

Solutelia: WINd Support Specialist/RF Field Technician – Jun 2019 – Sep 2021

As a WINd Support Specialist performed tier 1-3 support as well as cellular device firmware updates

Tier 1 – Worked with customers daily to explain functionality of WINd Pro software

Tier 2 – Troubleshot and resolved issues with WINd software by utilizing a detailed software ticketing system

Tier 3 – Completely tested all new release and bug fixes of WINd software to ensure 100% functionality of features

Updated cellular devices firmware (S10 5G, S20+ 5G, S21+ 5G, etc.) and installed proprietary software

As an RF Field Technician performed indoor and outdoor testing with proprietary WINd software to monitor the network for Key Performance Indicators (KPI) such as RSSI, RSRP, RSRQ, etc.

Knowledge of how cellular networks operate (LTE, UMTS, etc.) to include physical layer characteristics of modulation schemes (OFDMA, WCDMA, etc.) using vector analyzers

Knowledge 802.11 standards (Wi-Fi) to include modulation schemes (DSSS, OFDMA, etc.) using vector analyzers

Knowledge of switching (layer 2 MAC, layer 3 IP) and IP routing (most efficient route)

Lockheed Martin (Gov Contract): Senior Signals Analyst - Nov 2017-Jun 2018

Conducted quality assurance (QA) of automated system results to ensure system 100% accuracy

Performed quality control (QC) of junior personnel’s reporting to ensure 100% accuracy

City of Aurora, Murphy Creek Golf Course: Maintenance - Sep 2015-Jun 2018

Performed a multitude of tasks to ensure golf course grounds were in pristine conditions

InApogee: Object Production Analyst/Senior Signals Analyst – Oct 2010-Jul 2015

Conducted communications baseline analytics against areas of interest to provide community with critical information for situation awareness which allows for trending of activity and events

Performed UI mitigation to satisfy customer requirements to ensure automated systems function properly

Analyzed multiple sources of information to integrate the source with other systems

In Depth working knowledge of the Object Production Environment (OPEN) process to include; gathering objects, nesting objects, assigning attributes to objects, and updating objects with various reports

Use various software tools for Indications and Warning (I&W) on target sets that can be assigned as attributes in the OPEN process

Used various software tools for the discovery of new objects that can be added as targets in the OPEN process which provides a robust object base and greatly enhances the I&W process

United States Air Force: Signals Intelligence Analyst – Aug 2000-Aug 2010

Recognized as one of the top three 1N2 signals intelligence analyst in the entire United States Air Force by earning a bronze medal in the Sensor Olympic technical skills and job knowledge competition

Senior COMINT analyst working in multi-service environment (USAF, Navy, Army, civilian)

Ensured full mission capability by providing advanced signals analysis methodology to 35+ multi-service personnel (modulation, FEC, randomization, multiplexing techniques and protocol analysis)

Supervised/initiated 30+ detailed signal analysis reports for use by the Intelligence community

Provided SIGINT Threat and warning on-board military aircraft utilizing hardware and software packages

Developed automated solutions for bit manipulation using scrypts (overhead schemes, multiplexers, etc.)

Performed detailed analysis of modulation types to recover parameters (software and/or hardware based)

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