Customer Service Crew Member

NAWANG GURUNG

**************@*****.*** 929-***-****

Elmhurst, NY 11373

PROFESSIONAL SUMMARY

Proven team player and efficient multitasker, I excelled at Burger King by enhancing customer satisfaction and maintaining high standards of cleanliness, Skilled in cash handling and problem-solving, I contributed to a welcoming environment, trained new staff, and improved service efficiency without compromising quality. Competent Crew Member ready to take on demanding workload to achieve objectives. Experienced in organizing supplies and equipment for efficient use. Team player with a drive to reach organizational goals.

SKILLS

● Customer Service

● Time Management

● Cash Handling

● Self-discipline

● Teamwork and Collaboration

● Problem-Solving

● Cleaning

WORK HISTORY

Crew Member Burger King - 74-25 Grand Ave, Maspeth, NY

● 07/2022 - Current

• Worked front counter, drive-thru, and other areas.

• Took orders, prepared meals, and collected payments.

• Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.

• Worked well with teammates and accepted coaching from the management team.

• Collaborated with team members to complete orders.

• Improved customer satisfaction by providing friendly and efficient service at the register.

• Cleaned and maintained all areas of the restaurant to promote a clean image.

• Kept food preparation area, equipment, and utensils clean and sanitary.

• Assisted other team members in achieving goals.

• Helped maintain a clean and welcoming dining area for customers, boosting overall satisfaction during their visit.

● trained new team members on procedures, customer service, and sales techniques.

● Became familiar with products to answer questions and make suggestions.

● Stocked shelves to organize aisles in assigned departments.

● Checked on dining areas frequently to clean up spills, wipe down tables, and restock

EDUCATION

City College of New York of The City University of New York Bachelor of Arts: Business Administration And Management Expected in 05/2027

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