Front Desk Customer Service

HOLLY IRVING

484-***-**** ********@***.*** BEAVER FALLS, PA 15010

CAREER OBJECTIVE

Dedicated professional with proven performance in management, leadership and communication. Detail-oriented in problem-solving and planning. Ready to make an immediate contribution to your organization.

•

Detail-oriented professional with excellent communication, interpersonal, and creative thinking skills. Aiming to leverage my abilities to successfully fill the vacancy at your company. Frequently praised as hard-working by my peers, I can be relied upon to help your company achieve its goals.

•

EXPERIENCE

RETIREMENT PLAN ADMINISTRATOR, Pittsburgh, PA

Zenith American Solutions, December 2020-February 2023

• Provided guidance to employers regarding fiduciary responsibilities under ERISA regulations.

• Performed detailed analysis of defined contribution plans to ensure accuracy of financial statements.

• Managed daily operations of client accounts including processing enrollments, distributions, and contributions.

• Resolved complex issues related to the administration of defined benefit pension plans.

• Responded timely to inquiries from both internal staff members and external customers regarding plan provisions. SENIOR PENSION ADMINISTRATOR, Moon Township, PA

IMRG, Inc., April 2017-April 2020

• Prepared summary charts summarizing important information about each pension plan. Coordinated annual nondiscrimination testing to ensure that pension plan provisions meet established requirements.

•

• Researched complex issues relating to pension benefits to ensure accurate plan administration.

• Processed distributions of retirement benefits in accordance with IRS regulations.

• Process payments/applications while answering defined benefit questions pertaining to Pensions FRONT DESK OFFICE ASSISTANT (RECEPTIONIST), Pittsburgh, PA KTA Tator, Inc, November 2008-February 2019

• Answered all incoming calls on a switch board phone

• Directed calls to appropriate department or persons

• Kept record of entrance log book, Conference scheduling book and guest log book Assisted HR with various projects using excel programs to create electronic and paper copies of corporate phone directories, weekly corporate schedule, employees date of birth, and date of hire

•

• Generated Anniversary Length of service notices and certificates through Publisher

• Monitored security cameras

• Created bulletin board displays monthly.

CITY CARRIER ASSISTANT, Baden, PA

United States Postal Service, US

• Delivered mail by hand on foot or in provided vehicle

• Used scanner as requested for proper handling and distribution of mail according to postal laws, and regulations

• Provided customer service at all times as professionally and proficiently as possible. ELIGIBILITY CONSULTANT, Moon, PA

Coventry Health Care/ Aetna Health Management, US

Made updates in multiple systems to member/client's records to address member concerns; such as member ID kits, address changes, enrollment and terminations within a timely manner

•

• Provided customer service via telephone calls incoming and outgoing

• Assisted with numerous projects

Ability to multi-task proficiently and effectively with accuracy while adhering to CMS (Centers for Medicare/Medicaid Services).

•

MEDICAL ASSISTANT: MEDICAL FIELD, Monaca, PA

DCI Career Institute, US

• Received 100% on externship

• Took numerous blood sugar levels

• Prepared treatment and examining rooms

• Administered eye exams

• Performed numerous blood draws

• Utilized laboratory techniques to perform routine test:

• Strep, CBC's, Blood sugar, Urinalysis, Pregnancy, and Hematology

• Administered patient services front and back office duties

• Used Medisoft billing and insurance systems

• Managed patient charts, files and medical records

• Answered incoming patient and physician calls and scheduled appointments. EDUCATION

HACC, Central Pennsylvania's Community College, January 2007 COMPLETED COURSEWORK TOWARDS PRYOR LEARNING SOLUTIONS – FRONT DESK SAFETY & SECURITY IN HUMAN RESOURCE MANAGEMENT

Community College

COMPLETED COURSEWORK TOWARDS DIPLOMA

DCI Career Institute

SKILLS

Plans And Documentation IRS Regulations Customer Support Administrative Support Payment Processing Calculation Skills Correspondence Writing Strong Interpersonal Skills Personnel Record Management

Contact this candidate