Data Entry Member Services

DEANDREBRADFORD

Beaumont, TX ***** 409-***-**** *****************@*****.***

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Vroom Automotive – Houston, TX

Collected, aggregated, verified and monitored trend data. Processed and oversaw between 50-130 titles per day. Completed paperwork, recognizing discrepancies and promptly addressing for resolution. Carried out day-to-day duties accurately and efficiently. Member Services Advocate, 12/2016 - 01/2022

United Healthcare – Houston, TX

Helped large volume of customers every day with positive attitude and focus on customer satisfaction. Learned and maintained in-depth understanding of coverages and service information to offer knowledgeable and educated responses to diverse customer questions. Learned internal systems and related service role duties to provide skilled team backup in handling customer demands.

Effective liaison between customers and their healthcare providers as well as internal departments. Work at home agent that handled between 60-80 inbound calls per day. Increased customer satisfaction by resolving issues Email Writer, 03/2011 - 10/2016

The Men's Wearhouse – Houston, Texas

PROFESSIONAL SUMMARY

Customer Satisfaction

Teamwork and Cooperation

Self-Motivated and Independent

Damage Identification and Reporting

Data Entry

Organization and Prioritization

Attention to Detail

Data Documentation

Customer Experience

Active Listening

Duplicate Titles Specialists, 02/2022 - 07/2022

SKILLS

WORK HISTORY

Utilized exceptional writing, editing and proofreading skills to produce engaging and error-free content.

Organized material to research and complete writing tasks. Wrote and edited high-quality content and visually impactful programs under deadline pressure with exciting, captivating and authentic approach.

Completed thorough research into assigned topics.

Responded to 75-90 emails per day resolving customer concerns. Lamar Institute of Technology - Beaumont, TX

EDUCATION

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