Service Representative Customer
Resume:
Kimberly Slone
Pittsburg, TX *****
***********@***.***
Professional Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals.
Skills
Strong Communication Skills
Continuous Learning Attitude
Active listening abilities
Organizational Competencies
Work History
May 2024 - Current
Camp County - Pittsburg, TX
Tax Assessor
Collaborated with other assessors to maintain consistency in valuation methods and results across jurisdictions.
May 2024 - Current
Bi-County Water Supply Corporation - Pittsburg, TX
Customer Service Representative
Determine charges for services requested, collect deposits or payments, or arrange for billing.
Complete contract forms, prepare change of address records, or issue service discontinuance orders, using computers.
Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
January 2011 - September 2017
Crop Production Services - Pittsburg, TX
Administrative Assistant
Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors. Monitor the facility to ensure that it remains safe, secure, and well-maintained.
Prepare and review operational reports and schedules to ensure accuracy and efficiency.
Collect, sort, distribute, or prepare mail, messages, or courier deliveries.
Keep a current record of staff members' whereabouts and availability.
Operate telephone switchboard to answer, screen, or forward calls, providing information, taking messages, or scheduling appointments.
Greet persons entering establishment, determine nature and purpose of visit, and direct or escort them to specific destinations.
Receive payment and record receipts for services.
Hear and resolve complaints from customers or the public.
Perform administrative support tasks, such as proofreading, transcribing handwritten information, or operating calculators or computers to work with pay records, invoices, balance sheets, or other documents.
File and maintain records.
Take orders for merchandise or materials and send them to the proper departments to be filled.
Calculate and quote rates for tours, stocks, insurance policies, or other products or services. Monitor personnel or equipment locations and utilization to coordinate service and schedules.
Schedule or dispatch workers, work crews, equipment, or service vehicles to appropriate locations, according to customer requests, specifications, or needs, using radios or telephones.
Record and maintain files or records of customer requests, work or services performed, charges, expenses, inventory, or other dispatch information.
February 2006 - January 2011
Pilgrim's Pride - Pittsburg, TX
Procurement/Consumer Relations
Prepare purchase orders and send copies to suppliers and to departments originating requests.
Determine if inventory quantities are sufficient for needs, ordering more materials when necessary.
Respond to customer and supplier inquiries about order status, changes, or cancellations. Perform buying duties when necessary.
Contact suppliers in order to schedule or expedite deliveries and to resolve shortages, missed or late deliveries, and other problems.
Review requisition orders in order to verify accuracy, terminology, and specifications.
Compare prices, specifications, and delivery dates in order to determine the best bid among potential suppliers.
Track the status of requisitions, contracts, and orders.
Check shipments when they arrive to ensure that orders have been filled correctly and that goods meet specifications.
Demonstrate or explain products, methods, or services to persuade customers to purchase products or use services.
Provide product samples, coupons, informational brochures, or other incentives to persuade people to buy products.
Suggest specific product purchases to meet customers' needs.
Education
May 1996
Shady Grove Christian Academy Grand Prairie, TX
High School Diploma
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