Information Technology Service Technician

Jeffrey Clement

**** ***** ***, **********, ** **835 916-***-**** ************@*****.***

Career Objective

Field service technician with 20+ years of experience in the electro-mechanical /IT environment seeking new opportunities. Core Competencies

• Strong analytical and problem solving skills.

• Experience with Help Desk Support, Network problem solving and Printer support.

• Effective written and oral communication. This includes strong report writing skills with a variety of report writing software.

• Ability to work proficiently and responsibly in a team environment or with little to no supervision.

• Troubleshooting and repair to board and component level Professional Experience

IBML, Sacramento, CA

Electronic Field Technician, July 2022-Present

• Service and repair High Speed Scanners at customer location

• Weekly Preventative Maintenance and Calibration of equipment

• Inventory control of parts

• Customer training onsite when requested

HYLAND SOFTWARE, Auburn, CA

Electronics Technician, September 2020-July 2022

• Production of Medical Imaging Device

• Load software/Image and update BIOS

• Final testing and QA on equipment

• RMA repairs of customer equipment

• Technical documentation validation

BUCKMASTER OFFICE SOLUTION, Sacramento, CA

Field Service Technician, April 2019- Present

• Perform troubleshooting, repairs and maintenance on Information Technology Equipment, including diagnostics, break/fix, setup and installation, move preparation and safety compliance according to the technical guidelines.

• Perform the responsibilities of testing equipment to ensure proper functionality of the equipment.

• Download and install both Drivers and Firmware on Information Technology Equipment.

• Maintain an accurate and detailed parts inventory to service a designated territory in a timely and efficient manner. SMILE BUSINESS PRODUCTS, Sacramento, CA

Filed Service Technician, April 2013- April 2019

• Perform troubleshooting, repairs and maintenance on Information Technology Equipment, including diagnostics, break/fix, setup and installation, move preparation and safety compliance according to the technical guidelines.

• Download and install both Drivers and Firmware on Information Technology Equipment.

• Maintain an accurate and detailed parts inventory to service a designated territory in a timely and efficient manner.

• Perform the responsibilities of testing equipment to ensure proper functionality of the equipment.

• Troubleshoot network printing issues, including computer to printer communication problems. INLAND BUSINESS SYSTEMS, Sacramento, CA

Field Service Technician, January 2005- April 2013

• Assigned the responsibilities of providing technical support to customers in a help desk environment repairing Information Technology Equipment.

• Perform troubleshooting, repairs and maintenance on Information Technology Equipment, including diagnostics, break/fix, setup and installation, move preparation and safety compliance according to the technical guidelines.

• Diagnosed fax related problems using VOIP (Voice Over Internet Protocol)

• Troubleshoot network printing issues, including computer to printer communication problems. Additional Skills

• Build and repair custom computers

• Configure new computers on a network

• Certified typing certificate (45wpm)

• Multi-meter and Schematics

• AC/DC circuits

• C++ programing

Education

Heald College of Technology

Associate Degree in Electronics, July 1997

Network (N+) Certificate from TechSkills of Sacramento Certificate earned 2005

Certified on 10+ different brands of Digital Printers and Copiers Calvary Baptist High School

Diploma, May 1995

Certified Typing Certificate

Certificate from Sacramento Works Job Center

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