Customer Service Representative

*** ********* **., *******, ** ***** • Phone: 864-***-**** • *************@*****.***

M. Latisha Billups

Objective

To obtain a position with your company where I can utilize my professional skills and obtain a higher position within your company.

Experience

04/2024 - 04/2024 Greenville, SC

Externship

Phlebotomy Clinicals - St Francis Eastside Lab

•Was placed in outpatient, inpatient ICU and also at the Cancer Center drew specimens like blood cultures and worked in the lab distributing to the Blood Bank, Chemistry, Hematology and Microbiology.

07/2021 - 12/2023 Greenville, SC

Global Lending Services

Funding Income Coordinator II

•Review the pay stubs input information from the pay stub to see if any shortage, or if income is in line

•Checked to see if the pay stub is a fraud or not

•Also do 1st attempt VOE

•worked out of Defi, used Five9, reverse widget tool, SCRA for military, lightico to send emails for VOE forms to companies, also faxed them

03/2021- 07/2021

Hire Dynamic-Global Lending Services

Dealer Funding Specialist

•Reviewed applications for car loan

•Completed customer interview, verification of employments

05/2021

Funding Docs

•uploaded documents to the accounts and indexed it

11/2020 - 12/2020 Greenville, SC

Elwood Staffing at Henry Schien

Tech Support

•Worked with Dentrix software

•Help with creating reports

•Helped with schedules and adding users

3/2020 - 11/2020 Greenville, SC

Morley

MA Core Customer Service Representative

•Provide excellent customer service

•Direct and make judgement on medical claim related calls

•Educate callers on company policies, procedures and specific benefits

08/2019- 03/2020 Greenville, SC

Alorica

Customer Service Representative

•Assist customers with their appliance; dishwasher, ranges, ovens, microwaves and the robot vacuum.

•Create service tickets if the appliance is not operating

12/1023-04/2024

12/2020-03/2021 Greenville, SC

12/2018-02/2019

M&M Tax Services (seasonal)

Tax Preparer

•Prepare taxes for those that have W-2 and or self-employed

•Schedules appointments and answered tax questions on phone

10/2016- 06/2018 Greenville, SC

TD Bank

Debt Specialist

•Collect on accounts that are overdrawn and charged off

•Collected on accounts that are passed due

•Worked on accounts such as car loans tried to keep them from going into review for repossession

•Collected on accounts like equity line and loans and mortgages kept them from going to foreclosure

•Send out RFA on accounts that need assistance on their mortgages

•Request for extensions on car loans

10/2015 – 10/2016 Greenville, SC

Concentrix

Consumer Provider/Member Services

•Handles calls from providers inbound / outbound

•Handle claim inquiry and issues

•Work with ICD-10 codes and CPT codes

•Precertification inquiries

•Send out members ID cards

•Handle billing questions for members / take payments

04/2013 – 05/2014 Greenville, SC

Gannett

Technical Customer Service Rep

•Handled customer calls and troubleshoot technical issues in a professional, efficient, and effective manner

•Provided information needed to make a purchasing decision regarding their account including: promotion of current sales programs and initiatives

•Accurately enter subscribers data in GICS, updating information as necessary

•Maintain a thorough understanding of the products and services supported by the GCSC

04/2012 – 02/2013 Greenville, SC

Kelly Services

Collections Rep (contract position)

•Collected on accounts that are passed due

•Worked on accounts such as car loans tried to keep them from going into review for repossession

•Collected on accounts like equity line and loans and mortgages kept them from going to foreclosure

03/2011 – 08/2011 Greenville, SC

BB&T (Contract Position)

Non-Performing Assets

•Collect on mortgages that are 30-90 days past due

•Help customers get assistance on mortgage loans like modifications and forbearance

•Assist the client over bankruptcy, loss mitigation, or foreclosure

•Take payments and set up payment arrangement on the account

07/2008 – 03/2010 Spartanburg, SC

Adidas Group

Customer Service Application Specialist

•Created delivery notes for package delivery

•Analyzed and ran reports out of SAP

•Process order corrections for inventory

10/2001 – 07/2008 Greenville, SC

Verizon Wireless

Customer Service Senior Representative

•Answered 100+ inbound calls to assist customers in activating lines, initiated credit checks for new customers

•Served as the internal Agent for store representatives

•Resolved escalated calls for customers related to billing errors and technical issues with the phone

05/2000 – 05/2001 Greenville, SC

IKON Office Solutions

Inbound Supply Sales

•Assisted customers with business and personal orders

•Completed projects for customers

•Provided friendly and efficient customer service

05/1999 – 04/2000 Mauldin, SC

Nations Bank/Bank of America

Bank Teller

•Assisted with account inquiries

•Processed deposits, money orders and cashier checks

•Provided exceptional customer service

Education and Knowledge

01/2024-03/2024 Greenville, SC

Greenville Technical College - Phlebotomy Student

•Performed Venipunctures using Butterfly, Syringe and Vacutainers also performed fingersticks

•Have an understanding of the Order of Draw great customer service and computer skills

10/2014 – 12-2014 Greenville, SC

Greenville Technical College Buck Mickel Center

•Medical Physician Practice Clerk

•Externship at Upstate Medical Rehabilitation – 2014

•Knowledge of HIPPA, OSHA, Medicare and Medicaid, eClinical works, ICD-9 and CPT

04-2007 – 12/2008 Greenville, SC

Strayer University

•Associate Accounting

05/2024 Greenville, SC

Greenville Technical College

•Phlebotomy Certification

Accomplishments

Licensed Notary

CPR Certified

Contact this candidate