Customer Service Shift Leader

Emily M. Zaragoza 909-***-****

************@*****.*** Anaheim, CA

Experience

Childcare, Anaheim CA- Babysitter

January 2021- Present

• Provide childcare for two children, a boy and girl, ages 5 and 3, during the day while parents are at work and during weekends.

• Planning of age-appropriate activities that encouraged and prepared them to achieve developmental milestones.

• Excelled at building rapport and enduring trust/friendships.

• Maintained child-friendly, safe environments.

• Communicated with children’s parents about daily activities, behaviors and related issues. Coldstone Creamery, Anaheim CA- Shift Leader Feb 2021- April 2022

• Greet customers and provide details on menu items, including seasonal flavors, new ice cream allergens and holiday specials.

• Maintain high standards of customer service during high volume, fast-paced operations.

• Carried out cash and card transactions accurately.

• Earned management trust by serving as a key holder, opening and closing store.

• Trained new employees

Hey tutor Company, Anaheim CA -Afterschool Tutor from ages 4-12 Feb 2023 - Present

•Gave in-person instructions to around 3 groups of 15 students to help them acquire greater knowledge for weekly lessons

•Assisted in assembling lesson plans to administer to students and keep them on track with assignments

Education

Cypress College, Cypress CA

August 2021- Present

Magnolia High School, Anaheim CA-High School Diploma August 2017- May 2021

Skills

• Problem solving

• Quick learner

• Works great with others

• Strong communication skills

• Ability to multitask

• Fluent in English and Spanish

• Maintains strict confidentiality

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