Technical Support Level 1

EDUCATION

SHAJI KALLOORI

PROJECT MANAGMENT

CONTACT

959-***-****

*************@*****.***

g103 Concord Silicon Valley

Neeladri Road Electronic

city

www.linkedin.com/in/shaji-

kalloori-734b6813/

SKILLS

Catalog Design

Catalog, Maintenance

Request Fulfillment Management

TechnicalSupport

Leadership

Process Training

Workflow Design

PREE-DEGREE 1995

B.COM 1999

ENGLISH (FLUENT)

HIND (FLUENT)

MALAYALA M (FLUENT)

TAMIL (INTERMEDIATE)

LANGUAGES

WORK EXPERIENCE

REFERENCE

PROFILE

I AM TO BE ASSOCIATED WITH AN ORGANIZATION THAT GIVES ME THE SCOPE TO APPLY MY SKILLS AND ACTIVELY WORK TOWARDS THE GROWTH OF THE ORGANIZATION . I HAVE OVERALL OF 10+ YEARS EXPERIENCE IN CATALOG DESIGN, CATALOG MAINTENANCE, SERVICE REQUEST MANAGEMENT, HR CONSULTANT, TECHNICAL SUPPORT 822*******

SIJO JOSE

Phone :

Manager

DXC TECHNOLOGY REMOTE SPECIALIST 25/5/2011 TILL

05/04/2019

Hewlett Packard I NOV. 2007 to May 25.2011

CATALOG MANAGER

TECHNICAL SUPPORT

Analyzed catalog requests and gathered requirements to implement catalog requests fulfilled by the team. Proposed and designed efficient catalog workflows

Ensure that the catalog is updated monthly

Monitored and analyzed open requests in terms of the type of the request, the team responsible for fulfilling the request, and the SLA objectives, using impact analysis and reporting.

Perform the tasks of validating the troubleshooting steps performed by the Level 1 technicians and take over the call in case of hardware failure

Provided feedback for the Level 1 technicians on

call.

Handle the tasks of setting up pickup repair

Service or in-home technicians to repair the

laptops.

Handle Escalation calls

Contact this candidate