Clerical Assistant Customer Service

WENDY ANTHONY

Clerical Assistant

**************@*****.*** 678-***-**** Atlanta, GA

https://www.linkedin.com/in/we

ndyanthony/

CAREER OBJECTIVE

Dedicated Clerical Assistant with nineteen years of experience in fast-paced environments. Organized and professional. Adept at managing multiple projects with ease using expert time management methods. Focused on driving productivity and exceeding objectives.

WORK EXPERIENCE

Moving Coordinator

Atlanta Peachtree Movers

September 2021 - current Atlanta, GA

Grew existing customer accounts by 29% through exceptional customer service and effective sales techniques

Quickly triaged incoming calls, and escalated calls when necessary, reducing the average time to resolution by 19% Actively worked to display a courteous and empathetic attitude to customers, resulting in a net promoter score over 40

Promptly handled an average of 80 customer inquiries and complaints per day with a 96% customer satisfaction rate Real Estate Clerical Assistant

Fulton County Superior Court

Mar 2015 - Oct 2019 Atlanta, GA

Recovered over $4.6K in delinquent payments, cutting down company losses by 31%

Facilitated paperwork such as closing statements, deeds, contracts, purchase agreements, and leases to increase efficiency by 13%

Developed positive relationships with lenders, appraisers, home inspectors, and escrow companies

EDUCATION

Bachelor of Arts

Journalism

Georgia State University

Jan 1981 - May 1983

SKILLS

Managing Calendars

Accounting

Data Entry

Rapport Building

Initiated negotiation processes, consulted with clients concerning market conditions, prices, mortgages, and legal requirements, to ensure a fair and honest dealing

Judge Support Associate

Fulton County Superior Court

Aug 2010 - Mar 2015 Atlanta, GA

Coordinated the schedule of the judge with that of court administration, attorneys, prosecutor's staff

Developed a case file indexing system for active case archiving, improving case completion rate by 28%

Generated 60+ types of legal documents, including contracts, production services agreements, distribution agreements, and other commercial contracts

Systematized filing system and research resource availability, increasing attorney efficiency by 16%

Intake Clerk

First Appearance

Jun 2008 - Aug 2010 Atlanta, GA

Processed Warrants, Bonds, and sentencing Sheets for faxing to jail

Filed and maintained forms, records, and reports; compiled, organized, and tabulated data; performed

Systematized corporate records, including the drafting and processing of 15 resolutions

Worked as a liaison and point of communication between 12 executives and 40+ staff members

Lead Appeals Clerk

Appeals Division

Apr 2003 - Jun 2008 Atlanta, GA

Anthony

Prepared defendants appellant cases to transmit to the State of Georgia higher courts after decisions

Reviewed and processed legal documents such as bench warrants, bond forfeitures, subpoenas

Supported additional functions in administrative, payroll, and reception areas

Updated and alphabetized records for 130+ customers and employees 5 days per week

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