Customer Service Representative

Meredyth Ivey-Maddox

Objective:

Dedicated & results-driven customer service representative seeking full time employment to use my customer service skills, problem solving skills & achieving effective & outstanding communication for customer satisfaction.

Experience

January 2021–Present Time

Patient Access Specialist • Vanderbilt University

Job Duties:

Inbound calls daily 50+. Scheduled patient medical appointments for Orthopedics, Physical Medicine & Rehabilitation, Spine, Pain, Neurology, Neurosurgery & Neuro diagnostics. Created messages for nurses & MDs for medication refills/Patient concerns.

October 2010–January 2021

Professional Collections Specialist • Frost Arnett/Nashville Adjustment Bureau

Job Duties:

Inbound & Outbound calls daily 50+. Collected on past due patient medical collection accounts. Set up payment plans as needed on high balance accounts. Made final attempt phone calls on accounts in the legal status. Mentored all new hires with training & job shadowing.

Education

Medvance Institute- Nashville, TN

Medical Billing & Coding Specialist

Graduated class of 2007

119 Rio Vista Drive

Madison, TN 37115

629-***-****

***************@*****.***

IME