Customer Service Representative
Resume:
DENVER, CO *****
***************@*****.***
JENNIFER FRITCHELL
OBJECTIVE Obtain a job as customer service representative where I can use my exceptional interpersonal and communication skills to assist and resolve customer issues and foster positive relationships between customers and the company.
PROFESSIONAL TRAINING:
Business School, Colorado University
Human Resource Certificate, Mountain State Employers Council 15 hours early childhood education courses with Colorado Baptist University Front Range Community College
REFRENCES:
Chris or Amalia Bell, Jeffco Educator 720-***-**** Michele Quintana, EAP Glass 720-***-****
Kevin Isaac – Personal 720-***-****
Keith Landhall, EAP Glass – 720-***-****
WORK HISTORY
EAP GLASS (PLEASE DO NOT CONTACT UNLESS DISCUSSED FIRST AS I AM STILL EMPLOYED) Service Project Manager, Estimator, Accounts Receivable, Payroll Assistance, Customer Service May 2014 – Current
Purchased material for jobs/projects with Purchase orders
Matched vendor confirmations with PO’s
Assisted HR with weekly payroll
Conferred with customers by phone, email, and in person to provide information about products and services
Took orders, created accounts, wrote work orders, and scheduled work to be completed.
Maintained company files
Completed contract forms, issued COI’s as requested Page 2 of 2
AIMCO
April 2006-April 2014
As the Assistant Community Manager/Resident Services Coordinator
Assisted seniors with subsidized housing, maintained their living conditions, as well as met their needs from the office
Completed HUD reports as needed in a timely manor
Maintained office work as needed
TARGET CORP.
August 2005-January 2006
As the Human Resources Team Lead
Performed all new hire duties, hiring as well as job posting for open positions
Processed and issued employee time sheets and paychecks
Compiled employee time and production for records FORT COLLINS COLORADOAN
Jan 2004 – March 2005
As the Customer Service Manager
Responsible for overseeing Customer Service Phone Department in circulation
Managed weekly reports and circulation Stats
Assisted / Resolved issues and complaints over the phone with disgruntled customers
Performed daily office tasks as needed on a daily basis FOOTHILLS PARK AND RECREATION DISTRICT
March 1994-July 2003
As the Senior and Teen Program Specialist with Tenure
Responsible for hiring and training for children’s programs for before and after school
Organized and scheduled community events, daily classes, and trips for teens and adults
President on CPRA during 2003
On the Board of the Senior Resource Center assisting seniors to find part times job opportunities to maintain their independence
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