UX/UI Designer User Experience

Maxwell Freeborn

UX/UI Designer

Innovative UX/UI Designer with a unique educational background, blending creativity and empathy for user-centric design. Proficient in crafting intuitive experiences to enhance operational efficiency and customer satisfaction.

LinkedIn Profile ***********@*****.*** maxfreeborndesign.com San Francisco, CA 415-***-****

EXPERIENCE

Customer Experience Representative Mar 2024 – Present

Mike’s Bikes San, Francisco

●Applied customer-centric approaches to understand their desires and goals in cycling, showing them products and being informed and educated about the bikes and equipment in stock.Led the development of a community-focused lending application, from concept to launch integrating automated workflows for a streamlined user experience

●Utilized user experience design principles by asking customers the right questions and listening to their responses to understand their needs and preferences.

●Demonstrated expertise to close the sale, enhancing the overall user experience through effective communication and interaction.

UX/UI Designer Jun 2021 – Present

Freelance Remote

●Collaborated on a housing app for the U.S. Census Bureau, focusing on centralized communication and user-friendly design leading to a 25% increase in user satisfaction.

●Increased web traffic by 30% for San Francisco-based harm reduction nonprofit through website redesign, emphasizing efficient user interaction and engagement.

●Developed and maintained a clean design system documentation, facilitating cross-functional collaboration and ensuring consistency across various projects.

Teaching Fellow Mar 2019 – Feb 2021

Grant’s English & Beyond English Santiago, Chile

●Conducted user research to create student-centered lessons, resulting in a 25% increase in student engagement and improved educational experiences.

●Developed content in the fields of Fintech, UX, and Marketing, demonstrating the ability to translate complex concepts into engaging learning materials.

●Applied principles of interaction design and visual design in developing educational materials, which led to a 20% improvement in student comprehension and retention rates, showcasing an ability to adapt design thinking to diverse contexts

Skills

●Agile Methodologies

●Figma, Sketch, & Adobe Suite

●Design Solutions

●Flexibility

●Strong Communication & Collaborative Approach

●User Interface Design

●Advanced Spanish

Education

Columbia Engineering Boot Camp

Advanced UX/UI

General Assembly

UX Bootcamp

The Evergreen State College

Bachelor of Arts, Major in Anthropology

Certifications

International Design Foundation

Mobile & Accessibility Design

International Design Foundation

Agile Methodology for UX

International TEFL Academy

TEFL/TOSL Certification

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