Customer Service Support

MARK D. VODERY

* ******* ****** ******, ** ***** ***********@*****.*** 917-***-****

OBJECTIVE

Seeking an opportunity in sales and or customer service that utilizes insights gained from work with industry leaders, and an action orientation that delivers on business objectives. SUMMARY OF QUALIFICATIONS

A dedicated and goal oriented individual providing cross functional experience in product knowledge, relationship building, training, sales, and customer service. EXPERIENCE

PRUDENT PUBLISHING COMPANY Ridgefield Park, NJ

Leading business-to-business publisher of premium quality personalized cards in the U.S. Customer Service Specialist/Reseller Ratings Manager August 2014 - Present

• Provide customer support to new and existing customers

• Manage and respond to international ratings via website

• Empowered to make financial decisions for customer retainment

• Promote Cherishables website via marketing team

TWENTY FOUR SEVEN INCORPORATED New York, NY

Creative employment agency representing thousands of highly skilled professionals for independent projects.

Brand Ambassador June 2012 - August 2014

• Provide product knowledge as an independently contracted employee

• Promotional and event activation

• Supervising on-site activities

• Increase awareness and generate sales for specified clients Mark D. Vodery Page ! 1 Confidential

WELTMAN HOME SERVICES Berkeley Heights, NJ

HVAC,Plumbing, and Electric Company.

Client Services Representative June 2011 - June 2012

• Provide customer service to new and existing customers

• Sell Service Partner Plans for continued services

• Manage on call services after hours

• Book appointments above a 90% ratio

HAIER AMERICA New York, NY

U.S. Sales & Marketing division of the international Haier Group and manufacturer of major appliances and electronics.

Parts Escalations Manager (Internal Promotion) November 2004-July 2010

• Manage household and industrial appliance shipping and receiving. Facilitate training for UPS and Federal Express services

• Provide customer service for escalated customers

• Manage small group small group of customer service team DAIMLER CHRYSLER New York, NY

Top 5 automotive company manufacturing over 14 commercial brands in 17 countries. District Manager New York, NY August 1998 – May 2002

• Responsible for New York City and Northern New Jersey areas

• Advised and consulted with 13 area Dealership Mangers on vehicle ordering and advertisement Warranty Administration Agent Detroit, MI September 1994 – August 1998

• Responsible for making warranty financial decisions for consumers on a case by case basis EDUCATION

West Chester University, West Chester, PA 1991

Speech Communications

Dale Carnegie 1997

PERSONAL

Technological skills include advanced knowledge of Microsoft Office Applications, AS 400, X3 V9 Mark D. Vodery Page ! 2 Confidential

Contact this candidate