Assistant Manager Relationship

RESUME

Shiva Rama Krishna Reddy. Mamilla

Mobile: +91-984*******

Email: ***************@*****.***

CAREER OBJECTIVE:

To secure a challenging position in a reputable organization to expand my learning's, knowledge, and skills. Secure a responsible career opportunity to fully utilize my training and skills, while making a significant contribution to the success of the company.

Work Exposure:

Company : KFintech Pvt Ltd

Department : Operations

Designation : Assistant Manager

Experience : From May -23 to Jan-24

Job Profile:

Being a critical process understanding the latest updates as per the regulatory guidelines and communicating in the team by conducting team meetings.

Preparing Work allocation SOD, EOD and MI consolidating the files required to business and sharing across the business on daily basis.

Handling and organizing the team to clear the queue and coordinating with the business about daily activities and updating the team.

Liaising with relationship manager, middle office team and business management team to complete the reviews.

Performing financial checks for cases processed by GSC, Vizag, Relationship managers and Tri business solutions (TBS).

Undertake risk assessment, customer screening (HUB, RDC, World Check), ID & V and KYC. Analyze large volumes of data quickly, identify key risks and drive them to closure.

On boarding the Customer if the necessary checks are appropriate or else coordinating with the business to provide additional documents of the customer to perform due diligence on the customer. Performing negative news search on the customer profile.

Coordinating with business on disbursals and errors in time to avoid financial loss in & coordinating with business area for the timely disbursal of products.

Performing KYC, CDD Checks and validating applications for the Customer products.

Work Exposure:

Company : Teleperformance Global Services

Department : Operations

Designation : Sr Analyst

Experience : From Feb -22 to July-22

Job Profile:

Handling the processes like Loan withdrawals, Overpayments, Cheque negotiations, Overdraft reinstatements and refunding the amounts to the customers based on the transactions and calculations of the amounts that are debited.

Working on different application tools like Full serve, FPS Payments, Teradata and Edocs to cross verify the details of customer KYC, eligibility, amount approvals and to verify the other products like Credit cards, Mortgages and Loans.

Clearing the queries raised by the customer via bank and clearing them through mails and processing the cases within SLA. Allocating the right query to the right team to process the case in time without any financial loss.

Calculating the eligibility of the loans and processing the case with revised interest rates, creating new loan accounts and disbursing the loans to the customers.

Processing the cheques whether to negotiate or collect as per the requirements of the customer requests.

Refunding the over payments, credit balances and other etc payments to the customers based on the checks and transaction history done by the customer.

Work Exposure:

Company : Statestreet HCL Services(India)Pvt. Ltd.

Department : Operations

Designation : Sr Analyst

Experience : From May -21 to Dec-21

Screening and Handling the US premier customers and on-boarding them by doing the KYC checks.

Liaising with the corporate and individuals regarding the documents required for account opening and clearing the disputes related to the transactions.

Giving service to the customers in US, UK and India on various products and clearing the queries via mail on the requests rose.

Training freshers on the new processes and conducting team meetings.

Individual case checking to reduce the error percentage for the region to increase the quality of work in the training period.

Preparing the MIs of the team to share with the regional heads of the department and higher management to update on the work scheduled for the day and reduce the gap on understanding the Shrinkage, work allocation, inflow and work completion.

Conducting AML checks, Risk assessment, customer screening, ID & V and KYC. Analyze large volumes of data quickly, identify key risks.

Performing transaction monitoring for the customers.

Performing customer screening based on the work profile, documents provided and screening using the tools like World check, Lexus Nexus, RDC, Omni flow and HUB.

Training the team on different processes and conducting daily team meetings on updating the process upgrades.

Handling different category of customers on updating the KYC, Financial issues, Account opening procedures and explaining the products

Work Exposure:

Company : KFintech Pvt Ltd

Department : Operations

Designation : Sr Executive

Experience : From Feb -19 to May-21

Job Profile:

Handling the processes like Loan withdrawals, Overpayments, Cheque negotiations, Overdraft reinstatements and refunding the amounts to the customers based on the transactions and calculations of the amounts that are debited.

Working on different application tools like Full serve, FPS Payments, Teradata and Edocs to cross verify the details of customer KYC, eligibility, amount approvals and to verify the other products like Credit cards, Mortgages and Loans.

Clearing the queries raised by the customer via bank and clearing them through mails and processing the cases within SLA. Allocating the right query to the right team to process the case in time without any financial loss.

Calculating the eligibility of the loans and processing the case with revised interest rates, creating new loan accounts and disbursing the loans to the customers.

Provides direction to the Fund Accounting team to resolve issues in the fund accounting system

Follows up with the banks to clear any reconciling items requiring bank adjustments

Weekly review calls to manage status with all involved to ensure progress

Maintain issues list, action items and follow up with people to ensure timely task completion

Provides overall supervision for the reconciliation group, including but not limited to decisions pertaining to workloads, staffing needs, and department procedures

Resolve fraud transactions query within SLA (service level agreements) to reduce potential losses.

Actively participate in team meetings; share information and make suggestions for improvements to risk and fraud operations

Work Exposure:

Company : Sutherland Global Services

Department : Operations

Designation : Sr Analyst

Experience : From Oct -13 to Dec-18

Job Profile:

Interacted and communicated with the Bank’s departments in identifying fraud detecting trending issues.

Developed, maintained, and disseminated knowledge on current fraud trends and issues.

Independently manage multiple simultaneous requests inclusive of customer data maintenance in a high-pressure work environment

Supported the identification, assessment and reporting of risk related to fraud and related control environment.

Worked effectively with Bank Departments’ management teams in identifying fraud detection and trending issues.

Stayed current with emerging fraud schemes and made recommendations for detection and prevention processes.

Provided the Loss Prevention Department with monthly exception reports.

Created ad hoc queries to fit the immediate and changing needs of the Loss Prevention team.

Updated Loss Prevention exception queries and resolved issues.

Monitors account activity and real time queues to identify possible fraud and high-risk transactions such as account take over, friendly fraud, theft and similar other risks.

ACADEMIC PROFILE:

Graduated in B.Sc. Computers from Acharya Nagarjuna University.

Professional Skills:

Act as liaison on reconciliation items between clients, always ensuring that communication levels are at their highest

Partner with Shared Service teams to continuously optimize support structure for client servicing Work with Implementation and IT on transition of new clients to Compares team and Shared Services for break resolution

Strong organizational skills & able to effectively manage competing priorities

Excellent written and verbal communication skills in order to effectively communicate with suppliers and within the company

Skills in planning and organizing to prioritize various tasks

Strong relationship building skills across all operational and management levels

Technical Skills:

Tolls used BPM, RIS, Customer Connect, and Wealth search Tool, Citrix & Sales Force Applications

Windows OS, MS Office

I hereby declare that the above information given by me is true to the best of my knowledge.

Date: M.S.R.K. REDDY

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