Customer Service Security Officer
Resume:
Nicole Ellis
Customer service skills used daily to ensure customer satisfaction
Irmo, SC 29063
****************@*****.***
To offer my skills pertaining to customer service and security background that will allow me to utilize my knowledge and experience with the opportunity for advancement. Authorized to work in the US for any employer
Work Experience
Security Specialist
Allied Universal - San Jose, CA
October 2023 to Present
Conducted mobile and foot patrols
Provided access for vendors
Stationed at Nvidia to secure campus
Field Supervisor
United Security Specialists - Santa Clara, CA
December 2021 to June 2023
Coordinate mobile patrol officers
Backfill schedule due to call offs/pto/open shifts Perform site checks
Issue write ups
Liaison between company and clients
Manage gas cards and mobile fleet
Exit Booth Agent
Fox Rent A Car - San Jose, CA
August 2021 to December 2021
Checked customers out after renting their cars
Looked for damages and check to be sure it's the right vehicle. Held the title of top customer service representative Received more positive comments from the customers and then any one else at Fox Hair Stylist
Self employeed - River Rouge, MI
March 2016 to January 2020
Specialized in natural hair styles for men, women and children. Locs, braids, twist and protective hair styles.
Quality Control Inspector
Forge Industrial Staffing - Livonia, MI
September 2016 to December 2016
Working for Magna Seating in Highland Park, Michigan, inspecting various parts for defects Security Officer
East Detroit High School - Eastpointe, MI
September 2013 to January 2014
Responsibilities
Check student ID's at front entrance and assisted staff registering new students Made sure every visitor signed in and out and issued visitor passes Also worked as liaison between students and staff concerning school safety matters. Accomplishments
Strengthened the relationship between students and staff. Ensured the safety of all students and employees.
Skills Used
Customer service skills,Interpersonal communication skill, Security training observational skills. Security Officer
Universal Protection Services - San Jose, CA
August 2012 to October 2012
Work at DeVry University making mobile patrols
foot patrols and monitoring CCTV's.
Making my presence known to deter crime and vandalism Security Officer
American Discount Security - Newark, CA
July 2012 to October 2012
Received Railway Safety Certificate, also worked as an armed guard. Has been assigned various post from law offices to construction sites. Mobile and foot patrols also customer service oriented Professional Fundraiser
Associated Community Services - Southfield, MI
April 2008 to 2011
Southfield, MI
Professional Fundraiser
Calling all over U.S. requesting donations for Breast Cancer Society Customer service skills used daily to ensure customer satisfaction Computer skills, phone etiquette, and communication skills utilized Driver
New Shiloh Baptist Church - Detroit, MI
November 2004 to December 2006
Take supplies to members for outreach program
Pick up and drop off church members, take members to visit the sick and shut-in members Drove church van to bring members to bible study, choir practice, Sunday school and church service Library Assistant
Mercy College of NW Ohio - Toledo, OH
September 2002 to July 2004
Data entry, fee collection, checking in and out of books and media equipment Presentations to new students dealing with library use and services offered Assisted students with research and coordinated make-up tests with professors Telemarketer
Claus Temporaries of America - Toledo, OH
January 2001 to November 2002
Cold calling, business to business and residential calls Customer service and computer skills utilized
Clerical duties and confidential issues handled daily Education
Working on Bachelors Degree in Social Work
Wayne State University - Detroit, MI
Skills
• Proficient in most computer programs,office equipment with excellent customer service skills
• Customer Service
• Phone Etiquette
• Microsoft Office
• Typing
• Hair Styling
• Library Services
• Fundraising
• Cold Calling
• CCTV
• Telemarketing
• Security
• Computer Skills
• Sales
• Quality Control
• Microsoft Powerpoint
• Microsoft Excel
• Adobe Acrobat
• Customer support
• Upselling
• Communication Skills
• Social Work
• Presentation Skills
• Writing Skills
• Clerical Experience
• Crisis Intervention
• Data collection
• Childcare
• Autism experience
• Teaching
• Hospitality
• Leadership
• Google Suite
• Tutoring
• Developmental Disabilities Experience
• Supervising Experience
• Security
• Supervising experience
• Leadership
• Customer service
• Recruiting
• Typing
• Cash handling
• Microsoft Access
• Quality control
Certifications and Licenses
Guard Card
CPR Certification
October 2023 to October 2025
Assessments
Customer service — Proficient
August 2020
Identifying and resolving common customer issues
Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Additional Information
Skills
Excellent customer service skills, a team player that is punctual, dependable and patient with a willingness to learn new things.
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