Customer Service Manager
Resume:
LIUDMYLA
HRYMALIUK
**************@*****.***
West Springfield, MA 01089
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SKILLS
Customer Service
Problem-Solving
Microsoft Outlook, Word, and Excel
Customer-focused
EDUCATION
Chernivtsi Trade And Economic Institute
Chernivtsi Ukraine • 06/2009
Master Degree : Economy of Entrepreneurship
PROFESSIONAL SUMMARY
At Hello Clean, as a Customer Service Manager, I spearheaded initiatives that significantly reduced customer complaints by fostering teamwork and implementing strategic solutions. My expertise in Microsoft Office and exceptional problem-solving skills enhanced client satisfaction and loyalty, demonstrating a strong commitment to achieving and surpassing service goals.
WORK HISTORY
Richka Village Council - Accountant
Ukraine • 05/2009 - 09/2015
Increased efficiency by streamlining accounting processes and implementing new financial software.
Improved financial reporting accuracy through meticulous data analysis and reconciliation efforts.
Assisted in reducing outstanding accounts receivable balances by diligently following up on overdue invoices.
Reduced expenses by negotiating with vendors for better pricing and terms on services and supplies.
Hello Clean - Customer Service Manager
Stockholm • 04/2023 - 05/2024
Took ownership of customer issues and followed problems through to resolution.
Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
Reduced customer complaints, proactively addressing issues and implementing effective solutions.
Developed strong relationships with key clients, ensuring their needs were met consistently and promptly.
Assumed ownership over team productivity and managed work flow to meet or exceed quality service goals.
Resolved customer complaints while prioritizing customer satisfaction and loyalty.
LANGUAGES
Ukrainian
Native or Bilingual
Russian
Full Professional
English
Professional Working
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