Customer Support System Administrator

Windows System Administrator/ Windows Team Manager/Director of Maintenance

Steve Becker

1401Rockwood Dr

Edmond, OK 73013

Email: *******@*****.***

Phone: 405-***-****

Highlight of Qualifications

● Over 25 years of Microsoft Server, workstation/laptop hardware and software

experience, including installation, troubleshooting and support

● Knowledge and practical experience with all Microsoft Windows operating systems.

● Effective in troubleshooting and resolving difficult problems

● Quickly learn new technologies and concepts including Azure Cloud

Maintenance Director

Lyndale Senior Living. Edmond, May 2023 to Dec 2023

Director of 6 employees. Responsible for 37 acres of Senior Living property ranging from HVAC Systems, electrical systems, RoomReady for Marketing, painting, housekeeping, ordering, interaction with many vendor's, Sprinkler Dry system, alarms, Fire extinguisher sign off, TELS system, UKG software, ClearCompany software

Windows Team Manager

Exela Corp. Napa, Ca. ( Edmond, Ok ) 2008 to 2023

Manager for 8 offshore and 6 onshore employees responsible for 2000-present

Windows infrastructure. Customer support for all level I and level

II tickets (3,000 tickets per month), VM support and builds, PCI audits, SSAE118 audits, AMEX audits, HIPPA, and more. Fluent with vRanger backup, Server 2003, 2008, 2012, 2016, 2019, 2022, workstation, desktop support.

Corporate Systems Analyst

Pacific Pulmonary Services, Novato Ca. 2006 to 2008

Customer support for over 110 centers throughout the United States, 2006-2008

Configured and maintained Cisco and Juniper routers for all centers and Corporate

Headquarters. Backup for server engineer on-site. Successfully upgraded 150

Windows 98 machines to Win XP. Provide excellent customer support on all desktop

issues.

Fair Isaac Corp, San Rafael, CA

Windows Operations Lead 2001-2006

Responsible for daily operation, support and life-cycle management of corporate

Windows infrastructures. Specific areas of responsibility include Active Directory,

corporate e-messaging, file/print services, development/QA server environments, tier II

customer support and infrastructure server support environments. Part of a team

Responsible for a fleet of over 2,000 Windows servers throughout the world. Participated

in a project that consolidated 500 servers with over 3,000 users and workstations and

various support systems from over 10 domains to an Active Directory domain and

Exchange infrastructure. Successfully researched, tested and upgraded an anti-spam

program (Symantec) which led to a more secure environment. Project lead on

patch-management within the environment. Provided strong internal/external customer

support ranging from file sharing issues to exchange issues.

Windows Engineer 1999-2001

Customer/desktop support of San Rafael campus which included desktop and application

support. Supervisor of one employee.

Proprietary Hardware Engineer 1994-1999

Manufactured, installed and supported Fair Isaac’s proprietary credit-scoring application,

Automated Strategic Application System ( ASAP).As a member of the team, I was

responsible for all computers in the Fair Isaac data center and Fair Isaac proprietary

System/suites. Provided customer support for over 30 clients and 100 mainframe-based

machines.

Memorex Telex

Field Engineer 1987-1994

Main equipment worked on included printers, terminals, controllers. Strong customer

relations.

Professional Certificates

● MCSA Win 2000: 70-215, 70-216, 70-217, 70-218

● MCP NT4

● Microsoft Exchange 2003 system administration

Other Experience

● Windows Servers – standard and

enterprise

● Microsoft Operations Manager ●

Symantec Anti-Virus installation

and administration

● Veritas NetBackup ver. 4.5, 10.0

● Legato

● Compaq Insight Management

● Cluster Environments

● Patching

● Project Management

● VMWare administration and

installation

● Active Directory group Policy

development and support

● Ability to effectively manage

multiple projects

● Ability to work independently

● Provide level I, II & III

support of Windows Server

environment

● Build processes that assist in

deployment and support of

the environment

● Work closely with software

and hardware vendors

● Provide off hour

support(on-call rotation)

● Create support

documentation and training

sessions

● Maintain Server images ●

Excellent client relations

● Configuring Netscreen

firewalls

● Whats Up Gold

Military Experience

Military Police (Germany) 1980-1983. Drill Instructor ( SGT ) – Active Army Reserves

1983-1987

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