Customer Service Representative
Resume:
September **** to
March ****
March **** to
September 2021
June 2018 to
October 2019
September 2016 to
September 2017
Summary
Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Skills
Microsoft Outlook, Excel, QuickBooks,
Oracle & Adobe
Proficient in 10-key
Experience
Former Associates LLC
Kenosha, WI
Purchasing Agent / Inventory Control Manager
Participated in trade shows and conferences to stay abreast of industry trends and developments.
Maintained accurate records of purchases including invoices, price lists, product codes and descriptions.
Negotiated contracts with vendors to secure the best possible prices for goods and services.
Prepared periodic reports on purchasing activities, budget expenditures, inventory levels and supply shortages.
Implemented a system of tracking employee progress through training courses and certifications.
Express Employment Professionals
Kenosha, WI
Customer Service
This position was at FORMER ASSOCIATES, temp to hire. Addressed customer service issues in a timely manner while demonstrating excellent customer service skills.
Developed processes for improving customer service operations. Handled customer service inquiries in an efficient manner while providing excellent customer service.
Regal Beloit- Grove Gear
Union Grove, WI
Customer Service Representative II
Resolved complex problems by working with other departments to provide solutions that meet customer needs.
Answered customer inquiries and provided accurate information regarding products and services.
Followed-up on pending orders to ensure timely delivery of products or services. Great Lakes Skipper
Racine, WI
Returns Department Manager
Researched new methods for reducing costs associated with returns management activities.
Maintained up-to-date records of all returned products, including tracking information, item numbers, quantities.
Ashlee Huff
Mount Pleasant, WI 53406
*****************@*****.***
September 2009 to
November 2014
May 2001
Developed and implemented return policies, procedures, and processes. Collaborated with cross-functional teams to ensure all customer inquiries were addressed promptly and accurately.
Cree
Sturtevant, WI
Customer Service Representative II
Identified opportunities to upsell additional products or services when appropriate. Utilized knowledge base to answer inquiries from customers quickly and effectively. Provided accurate information regarding products and services while upselling additional products when appropriate.
Answered incoming calls from customers and provided assistance with product inquiries, billing questions, and other customer service related issues. Education and Training
Washington Park HighSchool
Racine, WI
High School Diploma
Accomplishments
2011 Awarded by my peers: CUSTOMER SERVICE REP OF THE YEAR
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