Customer Service Data Entry

Michael (Tony) Birdsong ***********@*****.***

Nashville, TN 615-***-****

Experience

Asurion: Tech Customer Service & Management 2018-2023

● Team building & Management role (2020-2021) Trainer / Developer Advocate

● Provide direct support, repair and replacement of any insured devices

Use of SQL data entry and search for security between company & cloud

Confirm history & addresses via DataLabs database for customers & employees

Supervised tech experts by reaching & maintaining team stat goals Post Rights Music inc (Pre Launch) Tech Startup: Business Development: Creative Lead 2023-Present

● Integrate royalties into limited digital assets on chain (crypto currency - Canto Chain)

● Identify market trends for best utilization using industry data and software

Initiating proper digital identification for artists with none

Increasing exposure and web findability

Communicate with attorneys, managers & partners:

Close & distribute $100k joint venture deal with 2 platinum producers and 10 music artists

Build & Establish industry relationships & potential clients by identifying market trends

Ensure & maintain proper communication between software developers and superiors Alacrity Solutions (Emergency Management): Licensed Independent Adjuster 2021-Present

● File Catastrophe Insurance claims for multiple insurance companies via Govt. FEMA contracts:

Examine onsite damage, retrieve and input customer data during Significant Natural Disasters u

many large insurance companies (Allstate, Statefarm, Progressive, etc)

Construct both residential and commercial claims from $25,000 to $800,000

Maintain proper records of damage, proposed claim budgets and policy indemnities

Produce digital damage models on the spot via industry software for optimal data entry Royal.io: Tech Startup: Creative Consultant 2021-2022

● Built consumer friendly music application that allows both the artist and consumer to benefit from creating as well as buying via software (crypto currency - Base Chain)

● Researched consumer habits and market trends (app preference, distribution systems, etc.)

● Coordinated communication & agreements between music artists and company/devs Education

Western Kentucky University (2017) - International Business Studies

● (Study Abroad) Semester @ Sea - spring '16: Employed as social media coordinator / student

● Summer internship with tour booking agents at Live Nation (2016) Skills & Highlights

● Experience with Microsoft Office, SQL, Google suite and many other data entry methods

● Experience managing a team of 20 employees as well as experience building teams for startups

● Team oriented, goal first person with quality experience in fast paced environments

● Valuable relationships in music, tech and blockchain spaces that have helped me achieve goals 2/2

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