Customer Service Representative

Julian Sanchez

**** * ****** **** *** *** Colton, CA 92324

909-***-**** ************@*******.***

Key Contribution

Outstanding communication skills, oriented to satisfy customers needs as well as to meet company’s guidelines.

PROFESSIONAL & TECHNICAL SKILLS

Outstanding written and verbal communication, interpersonal, and customer-service skills.

Great organizational, time management, problem-solving skills and the ability to work accurately and meet deadlines with frequent interruptions.

Ability to work well independently as well as part of a team.

Attention to detail and repetitive tasks.

Knowledgeable in various operational systems and applications; Word, Excel, Power Point, Siebel, outlook, AS400, Acrobat Reader PDF.

Bilingual; fluent Spanish communication.

Education

IEHP Resource Center San Bernardino, California

CPR Certificate.

Cal State San Bernardino, California

Customer Service Representative Certificate.

Centro Colombiano de Estudios Profesionales Cali, Colombia

Computer Science, Systems Analyst.

Colegio Rosario del Palmar Palmira, Colombia

High School Diploma.

Experience

Customer Service, 10+ Years

Mortgage Lending, 5+ Years

Kitchen McDonald's May. ’22 – Current Redlands, CA

Clean working area.

Responsible for placing burger patties in the grill.

Frying chicken nuggets, also frying a wide variety of chicken patties.

Make sure freezers are full.

Remote Customer Service Rep. Randstad. Dec. ’21 – Mar. ‘22 Redlands, CA

(Contracted to Maximus)

Scheduled appointments for callers to get COVID-19 Vaccine in a remote capacity.

Transferred callers to the correspondent department to get more information about vaccine, digital vaccine card.

Oriented customers in the process of enrollment with CDPH (California Department of Public Health).

Sales Representative San Bernardino Fit Body Boot Camp. Nov. ’18 – Nov. ‘21 Redlands, CA

Handed out flyers to prospects around the location of the GYM.

Responsible for giving potential customers a complete tour of the facilities.

Explained thoroughly all the conveniences and benefits to become a member.

Oriented customers in the process of enrollment.

Apparel Picker Randstad May. ‘17 – Nov ‘18 Rialto, CA

(Contracted to Converse)

Ensure that orders were accurate.

Staged items correctly for delivery.

Operated heavy equipment ensuring safety regulations were followed.

Truck Dispatcher Labor Finders Apr. ‘17 – May ‘17 Rialto, CA

(Contracted to CEMEX)

Verified daily load and unload of cement components.

Communicated with truck drivers to support deliveries were made on time.

Followed up drivers with daily hours to stay within DOT regulations.

Assisted drivers with equipment needs and routing.

Canvasser Sunpower Jan. ’14 – Mar. ’17 San Bernardino, CA

Canvassed for door to door appointment setting with home owners for solar panels sale.

Verified ownership of property verbally.

Verified electric bill amount.

MTG Interim LN Specialist III WFHM Jan. ’13 – Aug. ’13 San Bernardino, CA

Experienced processing conforming and non conforming loan products, including analyzing and validating data.

Verified all signatures on loan documents, ordered VOE’s, VOD’s, VOM’s, subordination requests, ensuring all required attachments are included with paperwork being reviewed/processed, lien release, auditing of loan documents, data entry, filing and stapling documents, scanning & imaging files, shifting files and moving loan documents.

Mortgage Processor Rose International Apr. ‘12 – May. ‘12 Miami, FL

(Contracted to SunTrust)

Collected borrower information and maintained the database for mortgage loan applications.

Contacted customers to request additional or missing documents.

Received and filtered documentation from customers to process applications for new purchases and refinance.

Submitted application to underwriters to be approved.

Ordered VOE’s, VOD’s, VOM’s, subordination requests.

Retention Specialist Comcast Feb. ‘12 – Apr. ‘12 Miramar, FL

Retained customers who wanted to cancel their service by explaining the service in more detail.

Offered and sold additional products by showing the benefits of getting more services with the company (Double play and Triple play).

Explained and fixed the service when customers were having issues with the use of DVR, DTA.

Mortgage Processor Rose International /BAC Sep. ‘10 – Mar. ‘11 Fort Lauderdale, FL

(Contracted to Bank of America)

Received and filtered documentation from customers to process applications for loan modification. Loss mitigation, Foreclosure prevention, contacted customers to request additional or missing documents.

Complied with US treasury and Bank of America guidelines.

Cust. Service Rep Kelly Services / WFHM Nov. ‘09 – Apr. ‘10 San Bernardino, CA

(Contracted to Well Fargo Home Mortgage)

Answered phone calls from customers with questions about their mortgage accounts.

Helped customer with “how to” questions, offer additional WF products (insurance, refinance, checking accounts,

Identity theft protection, on line services).

Escrow specialist.

Mortgage Processor Pacific Ocean Funding Inc. Jan. ’09 – Oct. ’09 San Bernardino, CA

Liaison between office management and title companies, escrow officers, buyer/sellers, appraisers, realtors.

Collected borrower information and maintained the database for mortgage loan applications/modifications.

Commonly made In-home visits for the purpose of completing loan applications (1003).

Responsible for showing real estate property to potential buyers.

Truck Dispatcher Ryder Mar. ‘08 - Dec. ’08 Hollywood, FL

Daily load and unload of appliances in trucks; owner operated and leased trucks.

Communicated via 2-way radio with truck drivers to support deliveries.

Routing system utilized is PARAGON WORKBENCH; deliveries follow up system BMCIS and AS400.

Monthly DOT mileage reports.

Sales Associate Hipaa Sep. ‘07 - Feb. ’08 Hollywood, FL

Answered Medicare advantage plan questions over the phone.

Made an average of 250 in home appointments a month to sale HMO PPO Medicare plans.

Mortgage Consultant Randstad Feb. ‘06 - Aug. ’07 Sunrise, FL

(Contracted to ABN AMRO Mortgage Group, Inc.)

Utilized a wide-ranging catalogue of mortgage options including conforming, non-conforming, fixed, adjustable and interest-only, HELOC, products to achieve borrower’s short and long term financial needs.

Produced loan volume averaging 70 applications and funding $4 million monthly, always exceeding goals; #1 among

temporary employees in ’07

Averaged 35 inbound calls and 35 outbound daily and 80 calls during outbound campaigns.

Mortgage Processor Pacific Ocean Funding Inc. Mar ’04 – Jan. ’06 San Bernardino, CA

Liaison between office management and title companies, escrow officers, buyer/sellers, appraisers, realtors.

Collected borrower information and maintained the database for mortgage loan applications.

Commonly made In-home visits for the purpose of completing loan applications (1003).

Computer Technician T.A.G. (The Answer Group) Sept. ‘02 - Feb ’04 N Lauderdale, FL

Responsible for troubleshooting PC software in a call center environment.

Successful transitioning inbound calls from tech support to the sales department to review options for improving their current PC: lead team with 10% conversion rate.

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