Customer Service Sales Associate

● **** Channelbridge, Apartment ***, Orlando FL, *2837

● *******.*******@*****.***

● Mobile: 929-***-****

Emelly Depena

Experience

January 2023- Current

Lobby Experience Host, KPMG Lakehouse

• Give participants coming in a warming welcome

• Check participants in and out accordingly using opera system

• Assist with valet

• Microsoft word efficient

• Coordinative thinking skills

• Fast paced

• Problem Solving

• Customer Service

July 2022- October 2022

Front Desk Agent, Caribe Royal

• Welcome and greet guests into the hotel

• Check guests in and out accordingly using Opera system

• Answer phone calls

• Complete guest requests

June 2021- July 2022

Sales Associate, Ron Jon Surf Shop

• Customers inside the store with a warm welcome

• Keep all zones near and tidy

• Look out for customers in need of help

• Sell the products that we have to offer

• Answer phone calls

• Make sure every area is stocked.

July 2020 - June 2021

Sales Team Member, Academy Sports and Outdoors

● Meet and greet customers by giving them a warm welcome

● Problem solving and communicating with customers and other team members

● Execute multiple tasks with organizational skills on the sales floor

● Tidy up the Apparel zone/ Fitting room

● Operate the cash register

August 2018 - March 2020

Sales Associate/ Cashier/ Assistant Manager, Jimmy Jazz

● Provide great customer service while selling to the customers

● Meet and exceed sales goals for the day

● Educate customers on the products and brands

● Process and ensure merchandise is represented on the sales floor

● Assign and follow behind the sale team members

● Complete routine store checks for cleanliness

● Inventory checks

Education

High School Diploma, William Cullen Bryant High School

● Student of the month

● Track Team, Sophomore - Senior Year

● Theater, Acting

Skills

● Basic Microsoft office

● Operate POS System

● Hard Worker

● Problem Solving

● Communication

● Confidence

● Organization

● Ability to work under pressure

● Motivation

Other Languages

● Spanish, Advanced - Lower (Skill level)

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