Human Resource Employee Relations

Melissa T. Roberts

Archdale, NC. ***** Mobile 336-***-**** email: ***********@*****.***

Objectives:

I am looking to improve my position in the Human Resource / Administration fields, expand my knowledge and skills and help the company grow in profitability. I am also looking to establish long term employment in a professional and friendly environment that promotes professional growth through continued education, training, and applied practices.

Skills/Qualifications

Human Resource Management, Recruiting, Process Improvements, create Job Postings, Applicant Tracking Systems, Interviewing, Onboarding, Background checks, pre-employment drug screening, Offers of Employment, Administration, Conducting New Hire Orientation, Employee File Maintenance/Audits, Improvement/Workflow processes, Compensation Evaluations/Tracking, Timekeeping Maintenance/Reporting, e-Verify, Requisition Tracking, Benefit Administration, Employee Relations, Safety Training, Expense Reporting, Maintain sensitive/confidentiality,

Administrative/Executive support and Office Management, Logistics, strong communication skills, accounting, database analysis, Travel Arrangements, Plan and Coordinate Meetings, Calendar Maintenance, Event Planning / luncheons, Office Supply Maintenance and Ordering, sense of urgency, ability to manage multiple tasks efficiently, check requests, expense processing,

MS Word, MS Outlook, Excel, Windows, QuickBooks, Internet Explorer, SAP, MAXIMO, IRIS, PowerPoint, SharePoint, Taleo, Great Plains, iBuy, E-Verify, Costpoint,

Typing 80 wpm, 10-key by touch 8900 ksph

Clearance: Inactive Top Secret Clearance

Employment

January 2016 – April 2020

Old Dominion Freight Line

Thomasville, NC

Benefit Representative

· Administer Health benefits Nationwide (Medical, Dental, Vision, Disability)

· Administer Life Insurance (Whole life and Group Term Life), process death claims and work with employees/families during, ensuring claims processed timely manner

· Process Qualifying Event Status changes throughout the year

· Answer incoming benefit/life insurance calls from employees

· Monitor workflow mailbox and process changes

· Run ACA Reporting on weekly, monthly and yearly basis

· Analyze and Manipulate excel spreadsheet data

· Assist employees with benefit inquiries

· Manage Arrears for those out on Leave of Absence for premiums of health benefits

· Maintain employee benefit file

May 2012- May 2013

Chenega Corporation

Chesapeake, VA -Anchorage, AK

Human Resource Administrator

· Assisted HR department with daily tasks including, coordinating interviews, scheduling drug screenings, conducted reference checks, maintained rosters, updated spreadsheets using excel, ran reports as needed

· Updated Taleo Candidate database

· Posted requisitions

· Assisted current employees with and questions and concerns regarding their paycheck, insurance, benefits, wage works

· Administered Wage Works benefits including enrollments, updates, cancellations

· Maintained employee files according to ISO: 9001 certifications

· Prepared offer letters, distributed and follow-up

· Worked with PM’s with recruiting and hiring needs

· Administered I-9, checking for accuracy and ran through the E-Verify system

· Assisted Employees with any Employee Relations situations

· Conduct New Hire Orientation

· Trained Employees on timekeeping system using Deltek

· Assisted with setting up new Deltek account codes for people to record their time appropriately, distributed charge code memo’s

· Set up and distributed new hire packets for all new hires, following up with them accordingly

· Tracked 90 day evaluations working with PM’s closely to be sure they were conducted and received back signed for the employee file

· Assisted with recruiting needs

· Assisted with Travel plans and calendar requests

· Traveled to destinations to conduct open house for large number of new hires after winning contracts – meeting with incumbents

· Ordered office luncheons when having special occasion meetings on site for staff and visitors

May 2011 – November 2011

ITT Technical Institute

Norfolk, Virginia

Records Coordinator

· Assisted Students with Schedules

· Processed Student Transcripts incoming and outgoing

· Processed Drops and Withdrawals using IRIS

· General office duties including answering phones, faxing, copying, filing

· Customer Service Based duties

· Assisted Registrar with various projects and duties

· Ran / distributed daily reports

· Audited Student Files insuring all required paperwork was completed and accounted for

· Assisted Marketing and Financial Aid departments with various requests

· Enrolled students into required classes

· Administered testing to incoming students

January 2009 – March 2011

Northrop Grumman Technical Services,

NAS Oceana - Virginia Beach, Virginia

Computer Operator II / Property Administrator Assistant

· Assists the Combined Tactical Training Range (CTTR) contract locations when required with data entry into the Information Enterprise Management System.

· Efficient in using the Asset Management (MAXIMO) tool used to track and control all Government property on the CTTR contract

· Assists with Asset and Inventory Control using MAXIMO

· Ability to run reports from MAXIMO

· Calculating Property Depreciation Schedules for the NAS Fallon location

· Responsible for assisting sites with pre-audit preparedness for Defense Contract Management Agency (DCMA) Audits

· Assists Property Administrator with tracking and movement of Government Property within the Naval Surface Warfare Center (NSWC) – contract locations

· Assisted with Navy Marine Corp Internet Registrations (NMCI)

· Arranged travel itinerary using The Edge

· Prepared Purchase Order Requests using iBuy

· Prepare and acquire data using excel for weekly/bi-weekly/monthly reporting

· Prepare Purchase Order Requests and made orders for office supplies

· Ran office errands as needed

June 2007 – July 2008

Materus Global, Inc. Reno, Nevada

Executive Recruiter

· Recruit for executive positions for various companies

· Identify duties and responsibilities and conduct searches matching the requirements

· Contact potential leads and interview for interests

· Coordinate interviews between client and candidate

· Send out letters of interest, and communicate with candidates regarding hiring process etc.

· Work with internal sales team for logistic demands and priorities

· Assisted C.E.O. with various duties and tasks

March 2006 – June 2007

Microsoft Licensing (for Materus Global), Reno, Nevada

Auditor/Analyst/ Project Manager Assistant

· Inspect agreements and amendments to ensure proper set in SAP and SOX Compliance

· Maintain daily audit records and logs

· Run multiple reports needed on daily, weekly and monthly basis

· Audit all financial adjustments

· Efficient in MSE, SAP, Excel, Outlook, Word, familiar with financial language and acronyms that Microsoft uses on standard agreements

· Strong communication skills working with various teams throughout Microsoft

· Wrote and improved expert documentation of Policy & Procedures (PNPs)

· Assist the Authorized Replicator Management team with their Original Equipment Manufacturer (OEM)

· Inspect first article samples to ensure compliance

· Approve Certificates of Authenticity

· Collected and maintained OEM Reporting documentation for Monthly Report Card

· Processed and entered reporting information into database for accurate reporting and statistics

· Assisted Project Manager with Certificate of Authenticity Rollout ensuring timelines were kept and met

· Run weekly Reporting for Global Production

· Manage Client Relationships

· Assist Project Managers with rollout of new programs and new and improved Certificates

· Worked in File room to organize, file, process requested files and deliver to person requesting the file

May 2005 – November 2005

Microsoft Licensing (for Kelly Financial Services), Reno, Nevada

Auditor

· Inspect agreements and amendments to ensure proper set in SAP and SOX Compliance

· Maintain daily audit records and logs

· Run multiple reports needed on daily, weekly and monthly basis

· Audit all financial adjustments

· Efficient in MSE, SAP, Excel, Outlook, Word, familiar with financial language and acronyms that Microsoft uses on standard agreements

· Strong communication skills working with various teams throughout Microsoft

· Wrote and improved expert documentation of Policy & Procedures (PNPs)

August 2003 – February 2005

Friendly Avenue Christian School, Greensboro, NC

Office Manager

· Performed a variety of tasks including computer maintenance, data entry, enrollments, front desk tasks, answered phones, worked closely with parents, conducted tours

· Accounts Receivables, Accounts Payables, collections, basic accounting functions, payroll, maintained vacation and sick leave hours for employees, employee relations, and worked closely with the director in implementing creative ideas and increasing the star rating system of the school within the city of Greensboro

· Maintained Student Records, Immunizations to ensure compliance

August 2002 - August 2003

Guilford College, Greensboro, North Carolina

Registrar’s Office, Secretary

· Performed all functions of the Registrar’s Office; duties included: greeted students, assisted students with schedule, assisted veterans with enrollment and benefits and grants, Certified student enrollment, status reports, answered phones, filed, data entry, ran access reports, and provided transcripts for students

· Worked with the Veteran’s Administration and Benefits Department

· Worked closely with faculty and staff and assisted them with various needs

· Served as Veteran Representative and Certifying Official – worked closely with the Veteran’s Administration

December 1999 - April 2002

Birthday Express.com, Greensboro, North Carolina

Human Resource Specialist/Office Manager

· Manage all aspects of the office; duties included: greeted customers/vendors, answered phones, ordered office supplies, etc.

· Recruiter, Interview potential candidates for various positions, Conduct Background Checks, schedule Drug Screenings, discipline and terminations, discipline write ups, Employee Relations, Investigate Loss Theft and Prevention, daily/monthly productivity reports

· Maintain employee files, I-9 forms, Track attendance and vacation schedules, workers compensation,

· Created company policies and procedures, administered benefit packages, scheduled business meetings and travel arrangements, arranged Conferences and Luncheons Coordinated yearly company functions

· Accounts payable/receivable, petty cash, payroll, data entry

· Assisted Company Executives as needed for Travel and Conference Arrangements, Luncheons and other clerical duties

December 1998 – November 1999

City of Reno (for the Reno Police Department), Reno, Nevada

Emergency Operator

· Answered incoming 911 emergency calls including, police, fire, and medical

· Assisted citizens non-emergency calls and with questions and problems of various types

· Duties also included Police/Sheriff/Fire secondary radio

· Ran I.D checks, plates, and background checks

· Position required complete confidentiality and integrity

August 1997 – February 1998

1-800-Batteries, Reno, Nevada

Human Resource Manager

· Screened, tested and interviewed all qualified applicants

· New employee orientations and responsible for setting up employee training, motivational functions

· Created new employee handbooks and implemented new policies and procedures

· Responsible for tracking timesheets for hours worked and processing bi-weekly payroll through ADP

· Maintaining employee files, and all I-9 and payroll records

· Involved in all employee disciplinary write ups and actions including terminations

· Implemented safety teams to insure employee safety while on the job and OSHA compliance and maintained all Workman’s Compensation reports

November 1994 – May 1997

Bank of America, Reno, Nevada

Recruiting Coordinator

· Maintained employment database

· Reviewed all employment applications

· Performed employee orientation and testing, background checks and fingerprints for FBI background checks for all new hires

· Processed all new hire paperwork, entered new employment opportunities and job requisitions and published weekly job opportunities bulletins

· Ordered and maintained all office supplies

· Assisted branch and department managers with recruiting needs

· Assisted employees with various employment/benefit questions and other career opportunities

· Assisted Company Executives as needed

Education

Present Studying to take aPHR exam

2009-2012 Strayer University – Continuing Education to obtain my Bachelor’s Degree in Business Administration and Human Resource Management

2002-2003 Guilford College, Greensboro, NC

1986-1988 Truckee Meadows Community College, Reno, NV

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