Customer Service Warehouse Associate

SUMMARY

SKILLS

EXPERIENCE

LISA

CONNER

909-***-**** • **********.**@*****.*** • Ontario, CA 91761 • WWW: Bold Profile Results-oriented professional with a diverse background in management and customer service. Proven to conceptualize, plan and manage successful business operations. Additional experience in customer service, in parcel delivery service operations and inventory management. Dedicated, well organized, highly communicative and detail-oriented. Excellent team player with the ability to adapt to various types of work environments. strong focus on reliability and punctuality. Completed A.M.E. (Achieving Management

Excellence

Diversity in the Workplace

20 years of customer service experience

Fluent in all Microsoft applications

Scheduling and Planning

Multitasking proficiency

Client Relationship Building

Office Management

Industry Networking

Organizational capabilities

Analytical Skills

Problem-Solving

Attention to Detail

Self Motivation

Effective Communication

Reliability

Teamwork and Collaboration

WAREHOUSE ASSOCIATE

Nordstrom Ontario Aug 2018-Current

Preparing merchandise to ship to the allocated stores in a variety of departments including hanging, shoes, and housewares

Prepared orders for shipment by picking, packing, and labeling merchandise Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies

Reduced order processing time through effective organization and prioritization of tasks Consistently met or exceeded productivity targets while maintaining high standards for quality and safety.

CUSTOMER SERVICE

IT CALL CENTER Pomona Jul 2013-Jun 2014

Explained technical information in clear terms to non-technical individuals to promote better understanding

Performed troubleshooting and repaired customers android tablets Corrected connectivity faults to restore user access to local networks, cloud-based storage and EDUCATION AND TRAINING

CERTIFICATIONS

public web

Acted as a liaison between end users and external vendors, fostering productive relationships that led to improved service levels from third-party providers. MARKETING AND DESIGN CONSULTANT

Garvey Wholesale Beverage Rosemead Apr 2009-Feb 2011 Created all sign work, mailers, weekly ads, and handouts for the promotions Responsible for re-capping the weekly in store promotions and tastings to the distributor, including the number of bottles sold, customer feedback, a photo of the event and display with the model

Prepared original and relevant options for clients suitable to individual requirements Assisted with setup and breakdown of events, banquets and parties to comply with logistics Contributed to team success by cross-training in multiple roles, fostering a collaborative work environment

Developed strong relationships with regular customers, leading to increased loyalty and repeat business.

ASSISTANT STORE MANAGER

VONS MARKETS Jun 2005-Mar 2009

Responsible for all store recruiting and training, sales forecasting, payroll, P&L reports, all front-end operations, all while ensuring the entire team delivered excellent customer service. DIPLOMA INTERNATIONAL

POLYTECHNIC HIGH SCHOOL

A project based school in which the curriculum is International studies. A learning environment where the teachers are there to give students the main idea and then they challenge the students to fibd the answers on their own. This style of education is aimed to prepare its students for the real world. Certified Food Safety Manager

HIPAA trained and certified

Certified in OSHA compliance

Certified in administering pre-employment drug screening (chain of custody)

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