Tempe Az Customer Service
Resume:
Angela Struebel
Phoenix, AZ ****8
***********@*****.***
Qualifications: Able to type 50-60 wpm, ten key, reverse ten key and alpha numeric.
Efficient in Word Perfect, Windows XP, Outlook. Some experience in Quickbooks, Access, and Excel and word processing. Proficient in answering multiple lines and multi-tasking. Has worked under minimal supervision.
Education: 1981-1985 Deer Valley High School
1986-1988 Phoenix College
Experience:
01/24- 5/24 State Farm Casualty 400 E.Rio Salado Pkwy. Tempe AZ 85281
Underwriter Assistant. Was in training for that position. Learned how to process Fire Service Claims for Homes, Boats and some bundling for Automobiles. Understood and how to calculate taxes for certain states and how it would apply to their policies.
08/20-09/23 Modivcare(formerly Logisticare) 2602 S 47th St. Phoenix, AZ 85034
Claims Processor. Processed emergent and non-emergent claims. EOB and insurance carrier knowledge and Medicare processing. Maintained confidentiality and complied with HIPPA Regulations. Experienced in medical terminology. Accurate and timely filing of HCFA 1500 forms.
Understands CPT, ICD-10 AND HCPS codes when recreating transportation reservations. Handled special projects as requested.
01/19-03/20 Logisticare 2552 W. Erie Dr. Ste. 101 Tempe AZ 85252
Tier II Claims Processor. Processed non emergent claims derived from the 1500 forms. Checked to see in the LCAD system to see if the reservations were taken and paid for, if not, then recreated reservations so they could be paid for. Experienced in medical terminology and understands CPT, ICD-10 AND HCPS codes. HIPPA Compliant.
09/18-01/19 Lifelock 60 E. Rio Salado Pkwy, Ste 1000 Tempe AZ 85281
Customer Service Representative. Received incoming calls for clients and future clients of Lifelock. Updated any information pertaining to their accounts. Educated members on what processed to follow with the tools and resources with the different tiers of membership. Received bonus’s when achieving goals for signing up members per month.
03/18-08/18 Computershare 2900 S Diablo Way, Tempe AZ 85282
Customer Care Specialist I. Received incoming calls and outbound calls regarding a clients mortgage payments. Took payments over the phone. Assisted clients to log onto the system and helped them create an online account. Helped navigate them thru the online portal and assisted with any issues pertaining to their online account. Redirected calls to the appropriate department. Detailed oriented position. Educated customers on their mortgage issues, timelines and payments.
05/17-09/17 Adecco NA 123 E. Baseline Rd. Ste 104 Tempe, AZ 85283
Worked at an assignment for Computershare in Tempe as Customer Service/Verificatiion specialist for a Class Action Lawsuit. Verified documents and sent to appropriate departments for documentation.
04/16-08/16 LifeLock Inc, 60 E. Rio Salado Pkwy Ste. 400 Tempe AZ 85281
Identity Protection Agent. Received incoming calls regarding members accounts. Fully authenticated them into the system to view their files. Took payments over the phone. Walked them thru the member portal on the website to access their accounts online. Educated consumers to fundamentally change their behaviors and advise them of courses of action if their identity had been compromised. Elevated to our Alerts and Restoration team after documenting all pertinent information.
11/14-10/15 Driver Provider 3439 S 40th St. Phoenix AZ 85040
Reservationists. Received incoming calls for individual transportation as well as groups. Maintains flight manifest for an airline and makes appropriate changes when warranted. Notifies dispatch when changes are made. Makes inquiries for different affiliate rates for different cities and abroad. Very detailed oriented position. Helps out in dispatch when needed. Has been asked to assist on varied tasks. Kept filing system up to date.
09/14-10/14 Transperfect Remote Interpreting 1725 W. Greentree Dr. Ste. 101 Tempe AZ 85284
Customer Service Representative. Received incoming calls for class action
lawsuits. Documented into the members existing file. Escalated calls when needed. Worked
thru various windows programs for documentation and finding information pertaining to that
particular members needs.
06/14-08/14 Connextions 4809 E. Thistle Landing Dr. Phoenix AZ 85044
Customer Care Representative. Received inbound calls from clients pertaining to their healthcare plans. Scheduled prescriptions to be mailed out. Provide objective information pertaining to coverage, annual notice of change, pharmacy/network coverage, and drug formularies. Was HIPAA certified for my position. Educated customers on plans and processes. Worked with Excel, Word and Outlook applications.
10/11-01/14 Seneca Allegany Casino 777 Seneca Allegany Blvd. Salamanca NY 14779
Dual Rate Marketing Shift Manager. The marketing representative (primary position) is called upon to fill the Marketing Shift Manager position (secondary position) when needed. Issues player cards to new and existing guests. Carefully executes promotions/events and assists and maintains a positive environment for guests that enter the casino facility. Documented motor coach arrivals and departures. Ensures staff is knowledgeable and follows company internal control, policies and procedures.
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