Field Service Representative

Michael E. Givens

***** ********* ******

Murrieta CA. 92562

Cell: 951-***-****

*******@*******.***

Summary of qualifications

Over 20 years of experience within the Aviation industry:

Seven years as an active Field Service Representative

Highly effective in promoting a positive, productive environment

Reputation for excellence and high-quality service to clients

Strong interpersonal and communication skills

Adept at working in fast-paced environments with critical time constraints with little or no supervision. Remaining calm and working well under demanding conditions

Effective problem solver; thorough research

Well organized and focused in coordinating projects, conscientious and thorough with detail

Equally effective working independently and in cooperation with others

Keen perception for extracting important data. Innovative in designing and carrying out projects

Highly motivated to achieve set goals

Skilled and thorough in analyzing problem situations and finding creative solutions.

Excellent organizational and communication skills

Computer literate in MS Word, Excel, Access and PowerPoint, Team Center, NX Cad, Iso Draw, Visio, Adobe Suite, SGML, XML, Arbor Text Editor with Styler

Employment History

Solar Turbines

Technical Writer 2017-2023

Space Exploration (Space X) 2016 – 2017

Technical Writer:

Created, revised, and maintained detailed fabrication and assembly instructions using: PowerPoint, Word, Team Center, NX CAD, Excel, and web-based work instruction software.

Optimized order of operations and assembly sequence to minimize labor and maximize repeatability.

Interpret manufacturing/assembly drawings and process documents to create accurate technician-level work instructions that fully conform to design specifications.

Interact with engineering, subject matter experts, and shop personnel to ensure that work instructions are accurate, comprehensible, and efficient.

Coordinated production requirements and engineering schedules to ensure drawings, parts, instructions, and tooling are delivered on time to the manufacturing floor for 100+ unique products.

Process Planner:

Forecasting, identify alternative solutions by knowing what alternate materials are available per the drawing specifications and coordinate with the designated manufacturing engineer when the product is not available based on schedule requirements.

Parts Procurement, identify the product’s availability and coordinate work flow material transfer transaction to the appropriate inventory location and work with the inventory specialist to reserve the necessary work flow material based off the work order request and combine all products in a kit for preparation to the technician for operation completion.

Verify the correct revision level of the product used.

Trandes Corporation 2015 – 2016

Technical Writer/Editor II

Developing Technical Manuals in accordance with MIL-STD-3001 in work package format. Knowledge of Microsoft Office Suite, Iso Draw, Visio, Adobe Suite, SGML, XML, Arbor text Editor with Styler 5.4, and 6.1 including interactive manuals and desktop publishing.

Research documents and develop detailed operator, maintenance and troubleshooting procedures, checklists, technical specifications, alert bulletins, training materials and other procedures and reports.

Gather together appropriate technical information, and data through researching, and analyzing technical data; publications, engineering drawings, test procedures, design specifications/documentation, software description documents, engineering documents and by interviewing technical experts.

Ensure documents are developed in accordance with the requested specifications and contractual requirements.

Ensure final materials clearly and effectively communicate the technical information and data.

Coordinate technical document reviews and approval signatures, which may include appropriate security classification prior to document distribution.

General Atomics Aeronautical Systems Inc. 2012- 2015

Technical Writer/Editor III

Congregated source data from engineering drawings, software documents, test plans, design specifications, established procedures, fault isolation drawings, and field alert bulletins to military and S1000D specifications and requirements.

Ensure written procedures were checked for accuracy and compliance with company and customer technicians and field service representatives prior to document completion. Investigated and resolved problem areas and interface with various engineering, operations, and maintenance personnel to document technical solutions.

Duties also included planning, and coordinating to complete projects while providing direction and training as needed. Utilized, Microsoft Office, XML, and SGML-based writing and illustration software such as Arbor Text 5.4, Iso Draw, R4I, S1000D, MIL-STD 38784, Dev Track and Common Source Data Base (CSDB), to develop and maintain documents.

Pratt & Whitney United Technologies Corp. 2009-2012

Engineering Senior Field Service Representative, Egyptian Air Force Aircraft Depot

Planned and managed performance of progressive maintenance & inspections on 61, F-16 C/D aircraft at two active base locations to minimize aircraft downtime for long term maintenance requirements without impacting flying schedules.

Provided technical services, liaison, informal training, operation and complete depot-level overhaul of jet engines, equipment and systems related to the F100-PW-220 and 220E (F-16 A/B) engine, and related support equipment. Interpreted applicable specifications, processes, methods, procedures, technical order work packages, technical date editing and review for correctness, and information relating to depot level tasks.

Managed daily performances within depot overhaul operations, production planning, and control, including repair engineering to ensure the teams are working together on an integrated overhaul facility.

Quality control inspector for maintenance insuring the high quality in all maintenance activities, testing, and documentation. Evaluated mechanics training programs, and repair service certification continuance. Continuing adequacy of equipment and procedures to include, periodic maintenance and overhauls, aircraft airworthiness, and power plants for compliance with Egyptian Air Force, USAF and P&W technical data requirements.

Established and maintained strong relationships within all levels of the Egyptian Air Force High Command, Engineering and Logistic Headquarters. Reporting direct status on matters concerning aircraft engine readness, production, personnel training, logistics support, and spare part back log.

Elevate the technical skill and abilities of EAF technicians, responsible for the operation and maintenance of equipment and systems for a level of self-adequacy.

Multicultural experienced, capable of interacting and working with foreign nationals, civilians and Egyptian military personnel; as a subject matter expect, coach, partner; resulting in positive customer satisfaction.

Pratt & Whitney United Technologies Corp. 2007- 2008

Engineering Technical Field Service Representative, Royal Jordanian Air Force.

Provided technical direction and informal training in the installation, calibration,

operation and maintenance of jet engines and support equipment. Specific delineation of

tasks performed are to include, but not necessarily limited to the following:

Provided technical services, and informal training in the installation, operational and intermediate level maintenance of jet engines, equipment and systems related to the F100-PW-220E (F-16 A/B) engine. Elevate the technical skills and abilities of 26, RJAF technicians to a level of Self-sufficiency.

Rendered professional knowledge to RJAF in troubleshooting of maintenance problems associated with 40, F100-PW-220E installed, and uninstalled engines in 34, F-16 A/B aircraft.

Provided advice on the identification of, and instruction on, the use of special tools, handling AGE, testing equipment, also demonstrating best methods of installing modifications retrofit kits.

Devised local informal training programs and helped in identifying needed training programs by provided consistent analysis of maintenance procedures difficulties. Advised on the establishment of maintenance, inspection, and training programs designed to improve the quality of repairs, recommending changes as applicable.

Provided liaison through which information relating to maintenance and operational problems was disseminated quickly to operation and maintenance personnel.

Provided training on the use and interpretation of applicable technical orders, data and check for latest corrected revisions for use.

Provide advice to assist in accident investigation and the preparation of Failure Data Reports (FDR’s), and Product Quality Deficiency Report (PQDR) reports.

Multicultural experienced, capable of interacting and working with foreign nationals, civilians and Jordanian military personnel; as a subject matter expect, coach, partner; resulting in positive customer satisfaction.

Pratt & Whitney United Technologies. 2006 -2007

Field Service Technical Representative King Khalid Air Base, Saudi Arabia.

By means of extensive repair, and overhaul maintained the Royal Saudi Air Forces F15-S PW-F100-220 and 229 engine fleet.

Trained and supervised RSAF engine specialists on engine disassembly, assembly, and repairs as prescribed by training management.

Multicultural experienced, capable of interacting and working with foreign nationals, civilians and Saudi Arabia military personnel; as a subject matter expect, coach, partner; resulting in positive customer satisfaction.

Daedalus Aviation Group. 1999 -2006

F-16 Engine Depot Technician Royal Dutch Air Force,

Performed complete depot overhaul and intermediate level maintenance repair and Quality Assurance inspections on Pratt & Whitney F100-220, 220E, and Rolls-Royce AE2100 engines. Completed upgrades and TCTO's on engines, cores, fans, turbines, and augmenters.

Performed module balancing, fiber optic borescope inspections of engines. Overhauled and serviced central gearboxes, actuators, pneumatic valves, fuel nozzles, and other components.

Trained assigned military and civilian technicians on complete overhaul maintenance procedures. Prepared engines and parts for shipping, reviewed engine forms for completeness, computer inputting of all maintenance performed for tracking and monitoring.

Multicultural experienced, capable of interacting and working with foreign nationals, civilians and Dutch military personnel; as a subject matter expect, coach, partner; resulting in positive customer satisfaction.

Material Support Manager, USAF. 1995-1999

Managed a comprehensive F-15composite tool program maintaining security and accountability for tools, and support equipment in Asses of $5,000,000 used to perform maintenance on 130 Pratt & Whitney F100-22E, and 229 turbofan engines.

Directly responsible for, purchasing tools and equipment, completing monthly consignment inventories ensuring 100% accountability of all assets including the status of back ordered items.

Maintained equipment records and documents, database inputs, quality assurance reports, warranted item removal and replacement times, servicing, routing for calibration and storage locations.

Supervised daily operations, conducted on job training, equipment inspections, calibrations, repair replacement and acquisition of parts.

Monitored Hazardous Material program (HAZMAT) ensuring appropriate chemicals and materials storage use and disposal were followed.

Intermediate Maintenance Supervisor USAF, 1991-1995

Supervised and provided 100% training of personnel on complete repair functions of PW-F100-220,220E, and 229 turbofan engines operated on F-15 C/D/E and F-16 model aircraft.

Insured compliance for engine repair, diagnostics, solving malfunctions using technical publications, drawings, wiring diagrams, and analyzing operating characteristics of propulsion systems. Accountable for and assuring all expectations for safety, quality maintenance turn-around time and cost effectiveness were met.

Implemented environmental health and personal safety maintenance practices, foreign and dropped object prevention and general housekeeping.

Education

A.S. Professional Aeronautics, Embry-Riddle Aeronautical University

B.S. Professional Aeronautics Management, Embry-Riddle Aeronautical University

MSM Aviation /Aerospace Industrial Management (Prog)

Aircraft Engine Maintenance Schools USAF

License/Certificates

Federal Aviation Administration Airframe and Power Plant License (A&P) # 3152663

Contact this candidate