Workers Compensation Paralegal

KIMBERLY G. GARRIGAN

*** *. ********** ******

Oswego, IL 60543

Cell: 630-***-****

**********@*****.***

OBJECTIVE

Successful Paralegal with over 20 years of experience working for small to midsize law firms with a proven ability to work independently as well as excellent co-worker collaboration and written and verbal skills. Seeking a position that utilizes both my legal and customer service backgrounds. I am committed to excel with hard work, compassion, perseverance and dedication.

WORK EXPERIENCE

Krentz, Salfisberg & Swanson Haggard, PC, Plano, Illinois

Paralegal, Civil Litigation

09/22 to Present

Marker & Crannell, PC, Naperville, Illinois

Paralegal, Workers Compensation 02/18 to 09/22

Law Office of Ruth Stelzman PC, North Aurora, Illinois 01/16 to 03/17

Paralegal, Workers Compensation

Crate & Barrel, Geneva & Naperville, Illinois 04/13 to 06/14

Retail Sales (Geneva. IL) & Furniture Customer Service (Naperville, IL)

Law Office of Corti, Aleksey & Casteneda, Chicago, Illinois 02/07 to 01/08

Paralegal - Independent Contractor

Peter T. Shovlain & Associates, Waukegan, Illinois 05/99 to 05/03

Paralegal, Civil Litigation

Williams & Montgomery, Ltd., Waukegan, Illinois 04/98 to 05/99

Paralegal, Workers Compensation

Schultz, Winick & Lowy, Waukegan, Illinois 03/95 to 04/98

Paralegal & Office Manager

Law Office of Peter D. Corti, Chicago, Illinois 07/92 to 03/95

Paralegal, Workers Compensation

Pomper & Goodman, P.C., Chicago, Illinois 11/91 to 07/92

Paralegal, Workers Compensation

Crate & Barrel, Vernon Hills & Chicago, Illinois 10/87 to 11/91

Floor Manager & Department Head

PARALEGAL / OFFICE RESPONSIBILITIES & SKILLS

●Microsoft Office, Outlook, IWCC Compfile, Odyssey Efile, i2file, Emagnus, WC Summaries, Infotrack, DocuSign, Adobe PDF, Smokeball, Ring Central.

●Daily contact with clients, insurance adjusters, witnesses, experts and opposing counsel.

●Draft pleadings, discovery requests and responses.

●Issue Subpoena Duces Tecum, Witness Subpoena and Deposition Subpoena.

●Extensive research of case law and court records; drafted memos to attorney.

●Extensive medical research; drafted memos to attorneys.

●Correspondence with clients, opposing counsel, physicians and claim adjusters.

●Draft and file motions to be presented at the Illinois Workers’ Compensation Commission.

●Research and prepare case medical and legal chronologies.

●Maintain legal files consisting of claims utilizing Case management software.

●Obtain and organize medical records, personnel information and other documents necessary to proceed to settlement or trial.

●Responsible for obtaining wage information and preparation of wage differential documents.

●Conduct interviews with clients, physicians and rehabilitation experts.

●Schedule and attend depositions, independent medical examinations, vocational/medical rehabilitation interviews.

CUSTOMER SERVICE SKILLS

Furniture Customer Service Representative/Floor Manager

●Demonstrated company standards in selling, customer service, and teamwork.

●Maintained an awareness of all product information, intranet communications, current advertising, promotions and catalogues, and the status of merchandise.

●Maintained an awareness of all available resources, including customer service standards and guidelines, as well as additional furniture resources, as applicable.

●Supported and modeled excellent service by exhibiting a positive attitude and enthusiasm toward the job and company to both internal and external customers in all forms of communication.

●Actively participated in weekly customer service meetings, store meetings and training sessions.

●Participated in ongoing training regarding technology upgrades and new systems.

●Coordinated with Distribution Centers and vendors regarding return and repair authorization and chargebacks.

●Answered all telephone calls immediately and courteously.

●Performed all follow up communication with the customer and responded to customers within the time frame promised.

●Responsible for booking/rebooking deliveries, following up on estimated time of arrival (ETAs), backorders, transfers and all customer service issues.

EDUCATION

Roosevelt University, Chicago, Illinois

Paralegal Certificate Program, ABA Approved

Specialty in Civil Litigation, Sub-Specialty, Domestic Relations

Honors Received in Legal Research & Writing and Computer Literacy

GPA: 4.0/4.0

Lake Forest College, Lake Forest, Illinois

Bachelor of Liberal Arts in History/Minor in Sociology

GPA: 3.2/4.0

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