Support Specialist Customer Service
Resume:
Cynthia Plummer
*************@*****.***
Objective
Proficient Program Support Specialist desiring a challenging new position. Adept at achieving productivity goals and maintaining professional calm in high-volume environments. Advanced skills along with expertise in recordkeeping, data analysis and account management. Skills
• 60 WPM
• Customer Service
• Administrative/Clerical
• Compliance/Regulation
• Research
• Leadership
• Managing and Organizing
• Data Analysis
• Troubleshooting
• HIPPA/Confidentiality
• Collaboration
• Interpersonal/Communication
• Computer proficiency (Office Etc.)
• Problem-solving
• Strategical Thinking
• Procurement/Contracting
• Scheduling
• Resource Management
• Delegation
• Prioritization
Experience
Veteran Affairs Hospital
Program Support Specialist
08/2021-Present
• Conducted research, interview subject matter experts and technical specialist, collect data, and analyze findings regarding a variety of technical/administrative issues and functions.
• Prepared recommendations and wrote reports regarding a variety of technical/administrative issues and functions.
• Served as Human Resource action officer.
• Maintained calendar of appointments for meetings, conference calls and other various scheduled activities.
• Coordinated administrative functions with the department.
• Distributed copies of documents and materials to proper personnel
• Compiled and prepared accurate reports of pending consults, patient need, scheduling problems, as well as demand estimates.
• Compiled data for provider monitors that include workload, wait times, missed opportunities, medical record completion, customer satisfaction, continuing education, and training requirements, as well as other data identified.
• Assisted management with ensuring timely completion of records.
• Used software applications (i.e., VISTA, VSSC, Pyramid Analytics, CPRS etc.) to draw information from a wide variety of sources.
• Promoted the ethical conduct of research by reporting good faith suspicions of misconduct in research.
IQVIA
Clinical Research Coordinator
12/2020-08/2021
• Helped ensure that clinical research and related activities are performed in accordance with federal regulations and university and sponsoring agency policies and procedures.
• Developed and implemented recruitment strategies. Cynthia Plummer
*************@*****.***
• Assisted in development of materials and tools necessary to appropriately train individuals involved in the conduct of the study around issues related to (but not limited to) protocol requirements, schedule of visits, execution of research plan. Maintains documentation of training.
• Assisted to assure that all key personnel or persons ‘engaged’ in the research project have met training requirements in accordance with federal regulations and university and sponsoring agency policies and procedures.
• Cooperated with university compliance and monitoring efforts related to sponsored program administration and reports instances of noncompliance to the appropriate compliance office. Coordinates and facilitates monitoring and auditing visits. Notifies appropriate institutional officials of external audits by FDA and sponsors.
• Collaborated with institution to respond to any audit findings and implement approved recommendations.
• Cooperated with agency compliance and monitoring efforts related to human research participant protection and reports instances of noncompliance to the appropriate compliance office. Covance Clinical Development
Clinical Research Coordinator
01/2015-10/2020
• Prepared a categorized budget and justification. Confirmed accuracy and completeness of budgeted costs.
• Reviewed and comprehended the protocol.
• Attended investigator meetings as required.
• Prepared documents as required by the protocol.
• Prepared other study materials as requested. These study materials include, but are not limited to,
• Established and organized study files, including but not limited to, regulatory binders, study specific source documentation and other materials.
• Coordinated participant tests and procedures.
• Collected data as required by the protocol. Assured timely completion of Case Report Forms.
• Maintained study timelines.
• Maintained adequate inventory of study supplies. If handling investigational drugs/devices, follows the sponsor protocol.
• Completed study documentation and maintained study files in accordance with sponsor requirements and policies and procedures including, but not limited to, consent forms, source documentation, narrative notes if applicable, case report forms, and investigational material accountability forms.
• Retained all study records in accordance with sponsor requirements and university policies and procedures.
• Maintained effective and ongoing communication with sponsor, research participants. Education and Training
Bachelor of Science
Business Administration, Wichita State University, Wichita KS August 1994 References
Available upon request.
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