Customer Service Assistance

KF Kelly Fechhelm

Minot, ND ***** 701-***-**** *********@*****.***

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PROFESSIONAL

SUMMARY

Driven professional with a strong background in customer service and cash handling, demonstrated during tenures at Walmart and Pizza Hut. Excelled in enhancing customer satisfaction and streamlining operations, leveraging skills in customer assistance and work ethic. Proven ability to maintain high accuracy levels in fast-paced environments, significantly contributing to team success and operational efficiency.

SKILLS Customer Service

Customer Assistance

Work Ethic and Integrity

Patience and Empathy

Cash Handling

Order Taking

WORK HISTORY CASHIER 03/2021 to 05/2022

Walmart Minot, ND

Greeted customers entering store and responded promptly to customer needs.

Welcomed customers and helped determine their needs. Worked flexible schedule and extra shifts to meet business needs. Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.

Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.

Helped customers complete purchases, locate items, and join reward programs.

Restocked and organized merchandise in front lanes. Worked closely with shift manager to solve problems and handle customer concerns.

WAITER'S ASSISTANT 01/2018 to 10/2018

Pizza Hut Williston, ND

Maintained customer satisfaction by clarifying questions about orders and specialty items.

Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.

Remained calm and poised when dealing with difficult customers or during busy shifts.

Folded napkins and prepared silverware sets to provide adequate supply for host station.

Informed customers about daily and seasonal specials. Kept server areas clean and stocked to increase efficiency while working tables.

Used cash registers and credit card machines to cash out customers. WAREHOUSE WORKER 02/2011 to 04/2012

Wallwork Truck Center Williston, ND

Loaded, unloaded, and moved material to and from storage and production areas.

Checked packages and merchandise for damage and notified vendors. Operated pallet jacks and material moving equipment to receive and transport items from various warehouse locations.

Performed general housekeeping and cleaning tasks. Labeled and accurately moved customer orders to meet shipment timetables and minimize errors.

EDUCATION WHS, Williston, ND 05/2012

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