Customer Service Data Entry
Resume:
MARY ROUGHTON
CONTACT
********.********@*****.***
Pea Ridge, Arkansas 72752
SKILLS
Product Knowledge
Sales Forecasting
Customer Segmentation
Order Processing
Performance Metrics
Demand Planning
Data Analysis
Sales Reporting
Inventory Management
Cross-functional Collaboration
Problem Solving
Sales Strategy Development
Data Entry
Customer Service
Microsoft Excel
Relationship Building
Root Cause Analysis
Decision-Making
Effective Communication
Problem-Solving
Cross-Functional Teamwork
Professional Demeanor
Active Listening
Continuous Improvement
Excellent Communication
Attention to Detail
Microsoft PowerPoint
Teamwork and Collaboration
Adaptability and Flexibility
Self Motivation
Organizational Skills
Time Management
Pipeline Management
Team Collaboration
Microsoft Excel
Word
Outlook
PROFESSIONAL SUMMARY
Detail-oriented professional with experience in records management, Microsoft Office, and customer service. Frequently praised as hard-working by peers, I can be relied upon to help your team achieve its goals.
EXPERIENCE
February 2008 - Present
Sales Support Analyst
Give And Go Prepared Foods, Shirley, New York
Generated weekly and monthly reports detailing sales activities.
Participated in team meetings discussing current projects and upcoming initiatives.
Collaborated with other departments to ensure customer satisfaction through successful product delivery.
Created reports on sales performance metrics for management review.
Managed incoming orders ensuring accuracy of information before entering into system.
Demonstrated excellent communication skills when interacting with customers via phone, email, or in-person meetings.
Developed strong relationships with customers by providing exceptional customer service experience.
Performed administrative tasks such as order processing, invoicing, and inventory management.
Tracked inventory levels, making recommendations for adjustments.
Collaborated with senior managers and decision makers to identify and solve problems and clarify management objectives.
Prepared reports defining and evaluating problems and recommending solutions.
Collaborated with others in organization to ensure successful implementation of chosen problem solutions.
Analyzed information about alternative courses of action to determine which plan will offer best outcomes.
September 2001 - February 2008
Replenishment Manager
Walmart Corporate Office, Bentonville, Arkansas
Order perishable product into Walmart warehouses and stores
Support Buyers and communicate Daily
Support warehouses and stores
Run reports/ report numbers daily
Research forecasting issues
Work with suppliers
Work with peers to make systems better
November 2000 - September 2001
Replenishment Associate
Walmart Corporate Office, Bentonville, Arkansas
Order Fresh meat to Walmart warehouses
Push product to stores watching sell by dates
Customer service to stores
Customer service to warehouses
Work closely with suppliers
Train new associates
July 1996 - November 2000
Buyers Assistant
Walmart Corporate Office, Bentonville, Arkansas
New item set up
Cost and retail maintenance
Customer service
Support Buyers
Worked with coworkers to complete tasks.
EDUCATION
May 1991
High School Diploma
Rogers High School, Rogers, Arkansas
REFERENCES
References available upon request
VOLUNTEER EXPERIENCE
August 2023 - Present
Children's Ministry Volunteer
Park Street Baptist Church, Bentonville, Arkansas
COMMUNITY SERVICE
July 2023 - Present
Children's Ministry Volunteer
Park Street Baptist Church, Bentonville, Arkansas
October 2022 - Present
Clerk
Park Street Baptist Church, Bentonville, Arkansas
AWARDS
Walmart associate of the quarter
Walmart Manager of the quarter
Highest Achievement Award Dale Carnegie 2003
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