Front Office Customer Service

KALISA E GATANA, *** *th St, Palisades Park, NJ, *********@*****.*** 551-***-**** linkedln.com/eddy-gatana

Self-motivated and experienced Sales professional with a proven track record in customer service and customer retention, customer satisfaction and training as well as providing customer orientation to international executives. My experience working as a sales associate for Hyundai as well as my historical attachment to the Jeep brand of vehicles coupled with my connections having worked at the United Nations headquarters I have been making rebridging the gap between operations and strategy to effectively reach the desired business goals. Seeking to leverage extensive experience with local and international organizations to contribute effectively to the mission of your business.

CORE COMPETENCIES

Customer Satisfaction Communication Research Information Technology Project Management Debt Settlement and and Process Improvement

Multilingual: English, French, Swahili

Professional Experience:

United Nations Headquarters Front Office, New York June 2018 – July 2020

Welcomed and assisted delegates from UN member states, providing orientation and support during their visits.

Managed front office operations, including handling inquiries, scheduling appointments, and managing administrative tasks.

Demonstrated excellent communication and interpersonal skills in dealing with a diverse range of individuals in a high-pressure environment.

Resolved issues and addressed concerns promptly to ensure a positive experience for all visitors.

E3 Partners International Ministry May 2005 – December 2008, Rwanda

Coordinated Ministry Partners from the Great Lakes Region (Kenya, Uganda, Rwanda and Burundi) during mission trips and evangelism campaigns for church planting as the Ministry Partners Coordinator.

Mobilized local translators/interpreters for teams of missionaries from the USA during short-term campaigns to help communicate with leaders of national churches.

Planned the logistics and administration for foreign missionaries participating in gospel campaigns.

Coached and mentored leaders of local churches and acted as the focal point for helping children and disadvantaged groups in the local churches.

Executive Project Manager, DEEQA Enterprise, Woodcliff Lake NJ 07677 October 2023 - Present

Lead and manage projects from initiation to completion, ensuring adherence to timelines, budgets, and quality standards.

Act as the primary point of contact for clients, addressing inquiries, concerns, and providing solutions to meet their needs effectively.

Collaborate with cross-functional teams to develop project plans, allocate resources, and monitor progress.

Conduct regular meetings with clients to provide updates, gather feedback, and ensure alignment with project objectives.

Implement strategies to enhance customer satisfaction and foster long-term relationships with clients.

Christian Organizations Experience:

Rwanda Victory Mission October 2001 - July 2009

Served as an associate pastor leading the Youth and men's ministry in Rwanda.

Conducted capacity building training and skills development programs for the youth and homeless children in the church community.

Equipped and empowered men through bible study discipleship programs to become role models to the youth

Revival Fountain International August 2009 - June 2018

Continued service as an associate pastor, fostering spiritual growth and community development.

Prepared policies and procedures for church projects

Spearheaded fundraising for supporting local churches and disadvantaged groups in the church community.

New Life Mission Church, NJ 07010 August 2021 - Present

Serve as a leader and a bible teacher of the Men's ministry and hospitality department, facilitating spiritual enrichment and community engagement.

Empowering various groups within the church community, especially those facing challenges like drug addiction and developmental disabilities, requires a lot of compassion, understanding, and dedication by providing social and spiritual support as well as encourage them during celebrate recovery programs.

Education:

Bachelor’s Degree in IT, KIST, March 2008, Kigali Rwanda

Master’s degree in international Affairs and Strategic Studies, NDA Nigeria

Diploma in Languages at Lack AFB, San Antonio, Tx, USA

Certification of Professional Trainer, Warminster, London, UK

Skills:

Mentorship, coaching and discipleship abilities.

Project management and organizational skills

Attention to detail and accuracy.

Proficient in Microsoft Office Suite

Multitasking and time management abilities

Project Management

Coaching and Mentoring Youth

Presentation

Research and training.

Church Planting

Client Relations

Team building and Leadership.

Cross-functional Collaboration

Written and Oral Communication

References:

1.Lenny Mugisha, Senir Regional Director of Program -Africa (Kampala, Uganda)

Cell : +256-***-******, email : ********@*****.**.**

2.Pastor Bruno Silva – Senior Pastor New Life Church, New Jersey, USA

Cell: +1 (201) 921- 6873; email: *****@*********.***

3.Bishop Emmanuel Shyaka Kalisa – Senior Pastor Revival Fountain International, Rwanda

Cell: +250*********, email: ********@*****.***

4.Dan Berry Man, E3 Partners Ministry, Phoenix AZ, USA

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