Customer Service Data Entry

Brian Santostefano

**** ******* *****

Morgantown WV, 26508

Phone: 908-***-****

FAIRMONT STATE UNIVERSITY, WV 2010

BS History/Geography

Email: ************.*****@*****.***

Professional Profile

Experienced knowledge in health care environment with familiarity of medical terminology and protocols.

Utilizes an effective combination of interpersonal/sales/relationship-building skills and strong organizational abilities that result in well planned and executed strategies.

Successful in building and maintaining loyal patient/customer relationships based on trust and a problem-solving approach that addresses issues while communicating complex subjects in understandable, solution-focused language that results in rapid resolution.

Skills

Microsoft Word, PowerPoint, Excel, and Access

Proficient in ADP and Epic

Customer Service/Quality Assurance

Scheduling /Data Entry

Work Experience

WVU Medicine, Morgantown, WV

Centralized Scheduler 10/29/19/-Present

Schedule patients correctly per department protocol whether in person, by phone or email.

Review and update Medical records, add or update health insurances policies

Works with Doctors and nursing staff to coordinate patient care

Efficient in multiple medical specialties with the WVU Medicine system

Flemington BMW, Flemington, NJ 11/2017 - 4/2019 Service Advisor

Customer Inquiries/Service

Writing Repair/Maintenance Orders

Sales Parts/Service

Stocking/Inventory Parts

Personnel Temporary Agency, Fairmont, WV 9/2016 – 9/2017

Medical Biller/Reception/Animal Hospital

Answer Phones

Set Appointments

Data Entry/Medical Reports

Medical Billing

Fullerton Fiat, Somerville, NJ 10/2015 – 5/2016 Service Advisor

Scheduling Service/Oil Changes/Maintenance/Tires

Data Entry / Claims Front Office / Phones/Customer Service

Urse Dodge Chrysler Jeep, White Hall, WV 4/2013 - 10/2014

Service Advisor

Sales/Customer Service/ Cashier

Sales Parts/Special Promotions

Front Office / Phones/Customer Service

Harry Green Chevrolet Nissan, Clarksburg, WV 6/2011- 10/2012

Service Advisor

Answered telephones/emails

Prepared estimates and scheduled routine maintenance after multipoint inspection

Set Appointments for future maintenance or for high end mechanical issues

Contact this candidate