Senior Software / Hardware Quality Assurance Analyst / Engineer

Robert M. Schultz

**** ********** ***** 952-***-**** (mobile)

White Bear Township, MN 55110 *******.*******@*****.***

OBJECTIVE:

Dedicated and passionate Software / Hardware Quality Assurance – Engineer, having 11+ years’ combined experience, seeks employment in relatable Software / Hardware Quality Assurance, Business Analyst, and Hybrid positions. Open to remote and onsite / hybrid positions local to the St. Paul / Minneapolis Metro Area.

EXECUTIVE SUMMARY:

Quality Assurance - More than a decades’ worth of experience, specializing in Manual Software Testing. Solid experience as a Test QA Lead, Test Data Analyst, Software Application Testing Lead, and System Business Analyst. Experienced in software, web-based application, and mobile application testing, hardware testing, and in defining and developing Best Practices for the Quality Assurance Team. Proven leader and mentor.

Business Analyst - Over 7 years’ experience in gathering and defining business requirements, business logic, use cases, and application deliverables needs and expectations. Solid experience in coordinating and fostering the collaboration between the Business, Product, Project, Development, Quality Assurance, and Testing Teams.

SKILLS:

Motivated, self-starting individual that is an effective team member, with proven success working remotely

Able to learn rapidly and perform duties efficiently under time constraints and other pressures

Excellent written, verbal, and interpersonal communication skills, with team management and training experience

Creative and analytical thinker that exhibits a strong eye for the details while holding focus on the overall picture

Possesses the problem solving, trouble shooting, and bug investigation skills needed to find and eliminate defects

Demonstrated ability to draw conclusions based on test results and in making result-based recommendations

Manual, Ad Hoc / Exploratory, Sanity, Blackbox / Whitebox, UAT, and Stress Testing experience

Some automated testing experience using Selenium + MS Excel tool set

Moderate familiarity with Graphical User Interface (GUI) design, composition, creation, and revision

Experience with both software and hardware / mechanical testing

Design Methodology environments experience: 10 years Agile. 1 year Waterfall

SOFTWARE:

Bug Tracking: Team Foundation Server, JIRA, XRay plug-in for JIRA, Redmine, IssueTrak, DevTrak

File Management: Team Foundation Server, MS SharePoint, JIRA-Confluence

Office Productivity: MS Office365: Word, Excel, PowerPoint, Outlook, Teams, Skype, Slack, WebEx

Creative: PhotoShop, Flash, PremierePro, 3D Studio Max, Maya, Visual Basic, DreamWeaver, MS-Paint and others

Operating Systems: MS 11, 10, 8, 7, XP Pro, WinCE, Apple & Android for Mobile; Mac iOS 10.6 Snow Leopard (PC)

Other: Fiddler, WingPath, Postman, Greylog, PuTTY, Figma, Snag-It, Selenium, SQL/SQLDev, Git, JavaScript, 10-Key

WORK EXPERIENCE:

Home Services of America, Edina, MN

Senior SW Quality Assurance Engineer: Jun 2022 – Dec 2023 (full time position)

Worked as a member of a 4-person QA Dept. supporting the Product and Development teams

Worked with and provided support, guidance, and mentorship to contracted 4-person off-shore QA Team (India)

Analyzed, wrote, maintained, and executed 400+ tests cases based on requirements

500+ defects discovered during development of a proprietary, Web-based Application and Integrated Services

Collaborated with software developers, BA, and project/product managers to resolve bugs and other issues

Actively participated in scheduled and impromptu software developmental, design, and strategy meetings

Partnered with Business SMEs in requirements gathering to define software application business logic

Software and Tools used:

JIRA; XRay; SQL, Figma, Snag-It, MS Office 365: Word, Excel, Paint, Teams, SharePoint, and Outlook;

Agile design methodology

Pace Analytical Services, Inc., Minneapolis, MN

SW Quality Assurance Analyst: Mar 2016 – Jun 2022 (full time position)

Led the QA Dept. and supported the development team of 1 BA, 1 DevOps, 2 DBAs, and up to 15 Devs

Implemented test plan document that increased productivity and increased management capabilities

Decreased development team related application outages due to defects by 71%, downtime by 70%, in first year

Coordinated business users testing of in-development Web-based Applications and reconciled their results

Analyzed, wrote, and executed dozens of test plan documents containing thousands of tests cases

1500+ bugs / issues discovered while supporting nearly 35 proprietary Web-based Applications and Services

Collaborated with software programmers, BA, and project/product managers to resolve bugs and other issues

Actively participated in scheduled and impromptu software developmental, design, and strategy meetings

Created, updated, and maintained several User Guides for in-house applications

Partnered with Business SMEs in requirements gathering to define software application business logic

Software and Tools used:

JIRA; XRay; MS Office 365: Word, Excel, Paint, Teams, SharePoint and Outlook; and PuTTY; Postman; Greylogs; IssueTrak; SQL/SQLDev; WebEx; Slack; LIMS Systems (proprietary);

Agile design methodology

Cummins Power Generation, Shoreview, MN

SW/HW QA Test Engineer - Consultant: Sept 2015 – Jan 2016 (contract position, Entegee / AP Engineering)

30+ bugs / issues discovered during testing of in-development networked devices and Web Application

Analyzed, wrote, and executed several test plans containing hundreds of tests cases based on requirements

Collaborated with software programmers and project/product managers to resolve bugs and other issues

Performed Manual Testing of software and hardware for Networked Devices, Web, and Mobile Applications

Actively participated in scheduled and impromptu software developmental, design, and strategy meetings

Implemented test plan document that increased productivity and progress management capabilities.

Software and Tools used:

TFS Online; MS Office 2013: Word, Excel, and Outlook; MS 8; WinCE, SKYPE for Business, Fiddler, WingPath, and PuTTY;

Agile design methodology environment

Infinite Campus, Inc., Blaine, MN

SW Quality Assurance Analyst I: Oct 2013 – Mar 2015 (full time position)

50+ bugs / issues discovered during testing of in-development online and mobile learning app platforms

Analyzed, wrote, and executed dozens of test plans containing hundreds of tests cases based on requirements

Collaborated with software programmers and project/product managers to resolve bugs and other issues

Performed Manual, Issue, Integration, Pre/Post-Release, Regression and Minicores Testing of software and apps

Actively participated in scheduled and impromptu software developmental and strategy meetings

Managed inventory and check-in/out of mobile devices; approx. 50 pieces of equipment, plugs, and cables

Software and Tools used:

JIRA; JIRA-Wiki; MS Office 2010: Word, Excel, and Outlook; MS 7; iOS for mobile 6, 7, and 8; aOS for mobile 4, various mobile device types based on both Apple and Android operating systems;

Agile design methodology

Amano-McGann, Inc., Minneapolis, MN

Associate QA Test Engineer – Project Leader: Jan 2013 – Apr 2013 (contract position, Insight Global)

100+ bugs / issues discovered during testing of in-development parking lane equipment – hardware and software

Co-created a standardized Test Script Creation Document in Excel that incorporates test progress metrics

Analyzed, wrote, and executed dozens of SWOT method-based test scripts containing 100s of tests cases each

Collaborated with software programmers and hardware developers to resolve found bugs and other issues

Performed Manual, Ad Hoc, Sanity, Stress, and Regression Testing of software and hardware

Actively participated in scheduled and impromptu software / hardware developmental and strategy meetings

Software and Tools used:

Redmine; MS Office 2010: Word, Excel, and Outlook; Team Foundation Server; MS 7, XP Pro, and CE 6.0 (w/ Proprietary Layer additions),

Waterfall design methodology

LifeTouch Portrait Studios, Inc., Eden Prairie, MN

Software Tester: Oct 2012 – Nov 2012 (contract positions, Entegee)

Found, researched, and reported numerous bugs in photography and ID badge printing software and equipment

Rewrote, Revised, Updated, and Implemented more than 20 Smoke Test Scripts and other test cases documents

Created numerous Test Case documents to encompass new design features of updated software

Collaborated with software programmers to resolve found bugs and other issues

Performed Manual, Ad Hoc, Sanity, Stress, and Regression Testing of software and hardware

Software and Tools used:

JIRA; MS Office 2007: Word, Excel, and Outlook; Digital Photography Equipment; Digital Lighting Control Boards and Lighting Equipment; Digital Light Meter; Digital Photo ID Badge Printers and Software; MS 7, Vista, and XP Pro;

Waterfall design methodology

LifeTouch Portrait Studios, Inc., Eden Prairie, MN

Software Tester: April 2012 – May 2012 (contract positions, Entegee)

Found, researched, and reported numerous bugs in photography and ID badge printing software and equipment

Rewrote, Revised, Updated, and Implemented more than 20 Smoke Test Scripts and other test cases documents

Created numerous Test Case documents to encompass new design features of updated software

Collaborated with software programmers to resolve found bugs and other issues

Performed Manual, Ad Hoc, Sanity, Stress, and Regression Testing of software and hardware

Executed Badge Printer stress test/evaluation (6 printers, 10k badges ea.), made proposal for new printer choice

Software and Tools used:

JIRA; MS Office 2007: Word, Excel, and Outlook; Digital Photography Equipment; Digital Lighting Control Boards and Lighting Equipment; Digital Light Meter; Digital Photo ID Badge Printers and Software; MS 7, Vista, and XP Pro;

Waterfall design methodology

Activision Publishing, Eden Prairie, MN

Game Tester: May 2009 – October 2009 (contract position, Activision)

Found, researched, and reported dozens of bugs and other required fixes in 10 video games under development

Showed the ability to quickly switch tasks, with little disruption to productivity, due to new releases / deadlines

Gaming Systems tested include: Microsoft Xbox 360, Sony PS3, and Nintendo DS and DS-Lite

Software and Tools used: DevTrack; MS Office 2003: Word, Excel, and Outlook,

Waterfall design methodology

Wagner Spray Tech, Plymouth, MN

Lead Video and Multimedia Specialist: April 2009 – February 2012 (full time position)

AT Systems (American Security, LLC, Garda, LLC), St. Paul, MN

Armed Courier - Team & Route Leader / Trainer: September 2005 – September 2007 (full time position)

Famous Footwear, Crystal, MN

Assistant Store Manager: April 2005 – September 2005 (full time position)

Golden Valley Microwave Foods, Edina, MN

Lead Plant Accountant: August 1999 – March 2002 (full time position)

Golden Valley Microwave Foods, Edina, MN

Mailroom Supervisor: June 1998 – August 1999 (full time position)

Pinkerton Security Services, Edina, MN

Security Officer, CSO - Lead Field Supervisor: November 1996 – June 1998 (full time position)

EDUCATION:

ITT Technical Institute. Eden Prairie, MN. March 2005 - June 2009. GPA: 3.99 / 4.00

4yr Bachelors of Applied Science – Information Technology: Digital Entertainment Game Design

ITT Technical Institute. Eden Prairie, MN. March 2005 - June 2008. GPA: 4.00 / 4.00

2yr Associates of Applied Science – Information Technology: Multimedia

PROFESSIONAL ACCOLADES:

Earned two Merit Increases for “Outstanding performance, superior results, and a high dedication to duty”

oat Golden Valley Microwave Foods

Received a Commendation of Bravery for “Assertive actions upon detection of a suspected electrical fire”

oat Pinkerton Security

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