Call Center Data Entry

Quintneshia James

******************@*****.*** 469-***-**** Monroe, LA

SUMMARY Seeking a Voice Data Entry Agent role, bringing experience from high-volume call center environments. Skilled in managing customer interactions, resolving issues, and ensuring satisfaction. Demonstrated proficiency in communication, problem-solving, and maintaining confidentiality; eager to apply these skills in data entry. WORK EXPERIENCE Lts Monroe Louisiana

Call Center Agent Jan 2024 - Apr 2024

• As a dedicated Call Center Agent at Lts, I efficiently managed a high volume of inbound and outbound customer calls, ensuring the provision of exceptional service with a focus on customer satisfaction. I adeptly handled customer inquiries, complaints, and orders, applying strong problem-solving skills to resolve issues promptly and maintain customer loyalty. My role required effective communication and deep product knowledge to provide accurate information and support. I consistently met and exceeded performance targets through diligent call handling and effective time management. Additionally, I collaborated with team members to share best practices and contribute to a positive work environment, while adhering to company policies and maintaining confidentiality of customer information. Swc group Carrollton Texas

Call Center Agent Feb 2024 - May 2024

• Managed inbound and outbound calls at SWC Group, adeptly addressing customer inquiries, resolving issues, and providing information with a focus on customer satisfaction and adherence to company policies.

EDUCATION Carroll High School

High school diploma, N/A

Monroe, LA

May 2022

SKILLS Communication • Inbound/outbound Calls • Online Databases

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