Community Association Management Analyst

Nelly H. Cruz

*** ****** **. *********, **

****.****@********.*** 240-***-****

linkedin.com/in/nina-cruz-000763a3

Summary

** ***** ** ***** *** County Government public service, 10 plus years volunteer service. 10 years of Disaster training, deployments, and management. Implementation of Disaster programs - RC View, RC View/DAT Dispatch/RC View Duty Officer for the Disaster Action Team (DAT) management system, RC Care Casework and DAT management. Including Client Impact Analysis, Risk Assessment, Creation, Strategies, goals, and mission statement

Career Summary:

American Red Cross

03/2013 – present

Disaster Cycle Services Casework Manager

Community Association Services

07/2005– 02/2013

Covenant Administrator

Mount St Mary's University

09/2000 - 06/2005

AA and BA Degree in Criminal Justice

Montgomery County, MD Department of Police

10/1993- 05/2000

Data analysis Administrator

District Court of Maryland

05/1987– 09/`1993

Civil and Accounting Departments

Experience

Data Management Analyst

Montgomery County, MD Police Headquarters

Oct 1993 - Jun 2005 (11 years 9 months)

Worked collaboratively in a team to ensure a timely delivery of correct police reports into Uniform Crime Reporting Database. Printing reports out for daily for analysis. Timely reporting of project activities, Standardizing documentation, Storage, and recordkeeping procedures to ensure 100% consistency and accuracy. Fluent in Salesforce

Covenant Administrator

Community Association Services

Jul 2005 - Feb 2013 (7 years 8 months)

Nelly H. Cruz - page 1

Site inspector analyzed and assessed community covenant rules and regulations. Coordinated and scheduled hearings for homeowners, assisted covenants committee,, Created Community events. Updated computer data, managed office. Analyzed foreclosures in the community, Translation of information for Spanish speaking individuals. Proficient in MS Word, Power Point, Excel, and Outlook. Disaster Recovery Manager

American Red Cross

Mar 2013 - Present (8 years 11 months +)

DCS:

Managed deployments and Outreach programs locally and nationally. Rolled out two system wide software for DCS - RCView and RCCare. Managed 10 case agents for accuracy and efficiency. Worked with up to 15 Clients at any given time. Mentored new volunteers and employees. Taught “Integrated and Care Condolences Team” Collaborated with other ARC services in service of client. SAF:

Managed Deployment(s) and Outreach programs taught military personnel in current services provided by the American Red Cross. Provided logistical and operational services to military personnel for medical or voluntary services.

Education

Mount St. Mary's University

Bachelor of Science - BS, Criminal Justice/Law Enforcement Administration 2003 - 2005

Hagerstown Community College

Associate of Arts - AA, Adminstration of Justice

2000 - 2003

Seneca Valley High School

High School Diploma, General Studies

1983 - 1986

Skills

Spanish Translation • Computer Literacy • Leadership • Operations Management • Team Leadership

• People Management • Interpersonal Communication • Analytical Skills • Conflict Management • Accounting

Honors & Awards

DCS Line of Service - American Red Cross

Mar 2018

Exceptional Volunteer Award - American Red Cross

Oct 2014

Nelly H. Cruz - page 2

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