Quality Analyst Support Service

RESUME

MISS. PINKY G. ADHIKARI

Contact No. 992*******

Email ID : ***************@*****.***

• OBJECTIVE:

To enhance my knowledge under your able guidance the culture of Growth in the field of operation with a renowned organization with my dedication and hard work.

• WORK EXPERIENCE:

1. Wipro BPS Pune, Maharashtra

• Designation: Associate from September -2022 To Till Date. Profile summary :

Job Code- Call Quality Analyst

• ROLE and RESPONSIBILITIES:

• To provide Quality support service to 2nd largest Media service company in Australia.

• Validate all the legal contracts signed between the customer and the Advertisement Company.

• Monitored the phone calls and Contracts created by the Agents to ensure adherence to Quality, Compliance and Customer treatment.

• Performing quality check on the Online and Print Advertisement.

• Providing both verbal and written feedback to Agents and Team leaders on the basis of audit and monitor results.

• Doing internal Quality check and buddy checks for the colleagues as well.

•

• EXTRACURRICULAR ACTIVITIES:

Preparing topics covered in morning huddle on day to day basis.

• ACADEMIC QUALIFICATION:

Qualification Board/University Year of passing Percentage M.COM Pune University 2022 66.63%

B.COM Pune University 2020 64.91%

HSC Maharashtra Board 2017 81.34%

SSC Maharashtra Board 2015 75%

• PERSONAL PARTICULARS :

Date of birth : 17/07/1998

Gender : Female

Language known : English, Hindi, Marathi,Bengali

Marital status : Single

Nationality : Indian

Hobbies : Dancing, Cooking,Singing

• COMPUTER SKILLS

• MS Office, Excel

• PowerPoint presentation.

• Tally ERP 9

• PERMANENT ADDRESS :

Vishwashanti Colony no. 2,

Near Creams Stone,

Govind Garden Chowk,

Pimple Saudagar, Pune-27

I hereby declare that above information is true to best of my knowledge and I will be responsible for any misrepresentation.

Date : / /2020

Place: Pune Signature

. (Pinky G. Adhikari)

Contact this candidate