Information Technology Technical Support

DIVYA VORA

Email: *********@*****.*** Phone: +1-908-***-**** LinkedIn: linkedin.com/in/divya-vora/

Enthusiastic and passionate IT professional seeking Entry level opportunities in the field of Information Technology, with a focus on Cloud & Network Technologies; eager to implement solutions leveraging my skills and expertise in System Administration, Technical Support (Layer 1- 3), and Cloud Technologies. Problem-solving and troubleshooting skills make me an exceptional candidate in the field of Information Technology. TECHNICAL SKILLS

• Virtualization and Cloud Computing

Experience in Virtualization, Cloud Storage, AWS, VMware, Nutanix, and Virtual Box.

• Database Management Systems

Knowledge of MySQL for database querying and maintenance. Familiar with foundational Snowflake functionalities for data management.

• Operating Systems and System Administration

Proficient in Linux, Unix, and Windows; Experienced in OS installation, management, and maintenance.

• Networking and Security

Skilled in Cisco Routers and Switches, Wireless Technologies, Network Security

(Fortinet), Troubleshooting Layer 1-3, Cisco Firewall.

• Programming and Web Development

Proficiency in HTML, CSS, Python, and Scripting (Bash/Shell); Ability to create web pages and deploy websites.

• Data Center and Storage Management

Familiar with SAN, NAS, and high-performance computing systems; Troubleshooting and administration.

• Systems Analysis and Design

Understanding of system methodologies, project management, and systems development life cycle phases.

• Data Visualization Tools

Knowledge utilizing data visualization tools such as Power BI and Tableau with a basic understanding, enabling effective representation of datasets. WORK EXPERIENCE

NOC Analyst Jan-2024 to Present

Microspace Communication, Raleigh, North Carolina

• Diagnosing system failures, creating support tickets for immediate troubleshooting, end-user incidents, and outage reporting, and resolving issues efficiently using ATLAS and HubSpot ticketing software.

• Day-to-day troubleshooting and maintenance of network, servers, and equipment within the organization.

• Restore failover internet support works, ensuring internet connectivity remains active by switching to backup connections in case of primary internet failures.

• Manage Network security through Fortinet and analyze software, network, and satellite signal strength.

• Deliver technical support to customers for software, hardware, and networking issues in an NOC environment.

• Collaborate with engineers, technicians, and system vendors to troubleshoot and resolve network issues and outages.

• Design and develop digital signage in YODECK and NewsCo systems.

• Monitor and manage NOC environment, network infrastructure, and software applications 24x7x365.

• Conducts daily station checks on network, server, and application performance.

• Participate in regular training sessions to stay updated on new systems and technologies. EDUCATION

Associate in Applied Science Aug-2021 - Dec-2023

Information Technology: Cloud Infrastructure

Wake Tech Community College, North Carolina, USA

Fall 2022 – Dean’s List 3.5/4.00 GPA

Spring 2022 - Dean's List 3.6/4.00 GPA

Fall 2023 - Dean's List 3.5/4.00 GPA

CERTIFICATION

• VMware Certified Professional - VMware Cloud 2023 (VCP-VMC)

• Virtualization and Cloud Storage (LinkedIn Learning)

• Virtual Box (LinkedIn Learning)

• CCNA 200-301 Course: Network Fundamentals (Udemy)

• Introduction to Cloud Computing (Udemy)

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