Business Analyst Data
Resume:
Regina Shpolyansky
Westlake Village, CA
*****************@*****.***
PROFESSIONAL SUMMARY
Business Analyst/ Data Analyst with 10 + years Software Quality Assurance Engineer/ /UAT in testing web–based client server, healthcare and media industry experience. Able to work under tight deadlines and rapidly changing priorities. Well organized, detail-oriented, and capable of quickly learning new technical skills. Pro-active, self-motivated, and results-oriented team player. Able to manage multiple projects and organize complex activities. Analytical skills and problem solving skills with the ability to assess problems and develop solutions/improvements and formulate/communicate recommendations for improvement. Strong interpersonal skills with a client service orientation, an effective communicator with staff, management and executives. Ability to work effectively in a changing business environment, independently, and as part of a team.
PROFESSIONAL AWARDS AND ACHIEVEMENTS
2013 MSSA Circle of Distinction Together Everyone Achieved More Award
Capitalized on varying skills, capabilities, and knowledge to design a Welcome Back Letter for transitioning members expected to enroll in the HCR marketplaces (exchanges).
Without this change, over 280,000 existing KP members would receive new member welcome letters
Partnered and collaborated with internal and external stakeholders to develop a future state process to steadfastly drive to the common goal of providing a welcoming experience for 600,000 KP members expected to transition both on and off exchange in 2014.
METHODS AND TOOLS
• SDLC: Waterfall, RUP, Kanban, Agile SCRUM
• Test case development and execution for integration, system, and acceptance testing
• Test methods: functional, regression, boundary, performance, volume/capacity, user experience, mobile
• Requirements management, test planning and tracking: HP Quality Center, Mercury
Test Director, JIRA
• Project management: MS Project, Pivotal Tracker, Microsoft Power BI desktop version 2.1, ASANA web and mobile work management platform, Intacct cloud-based financial management and services, Hub Spot,
• Defect management: Atlassian Jira, Inflecta SpiraTest, Mantis, TFS
• Operating systems: Windows, MAC OS X, Windows Server, RedHat Linux
• Office software: MS Office Word, Excel, IBM Lotus Notes, Adobe Acrobat, UltraEdit, EditPlus, SnagIt, Notepad++, HTML, XML, Adobe Flash, Visual Studio, Snip & Sketch, Greenshot, Slack connect Pro, Gmail, Google calendar, Google Meet, Google Drive, Zoom, Confluence, Microsoft Power BI, SAS, Tableau, SQL
PROFESSIONAL EXPERIENCE
Viking Cruises – Woodland Hills September 2022 – Present
Business Analyst II
Responsible for reviewing assigned business processes from end-to-end to identify and address operational, technological risks and identify opportunities to improve efficiency.
Transform high level requirements into user stories/detailed business and technical requirements
Work as a liaison between business and delivery teams in all phases of development from product definition to deployment
Perform feasibility analysis, (scope projects, prioritize deliverables), recommend alternative solutions and project strategies, and engage in negotiations
Prioritizes features, enhancements and optimizations that provide business benefits or meet prioritized strategic goals by leveraging user-centric design principles, integrated customer feedback, technology and business priorities, understanding customer touch points, and considers broader market trends
Monitor project progress by tracking activity, resolving problems, and meeting all project deliverables as planned
Provide support to QA Team and Business Users during QA and UAT phase of the projects
Partner with diverse teams such as Sales, Marketing, Operations, Air, Yield, and Digital.
Responsible for reviewing assigned business processes from end-to-end to identify and address operational, technological risks and identify opportunities to improve efficiency. Responsibilities include a full range of activities from leading small to mid-size projects to assisting Senior Product Managers on larger more complex projects.
Interview stakeholders, write agile stories, guide the development team on-shore and off-shore, where applicable.
Attending deployment, verifying fixes and enhancements.
Multi-task and handle multiple projects at anytime
Working on large scale projects as well as handling day-to-day operational requests from the business
Demonstrate good communication and relationship skills with Business Teams and External Vendors
Anchor Loans Inc. – Thousand Oaks September 2021 -September 2022
Business Analyst II
Manage 2 teams, facilitate daily stand ups for both teams, Backlog grooming’s, Pre-Sprint and Sprint Planning
Manage technology projects related to proprietary software including:
Responsible for proactively conducting interviews with all stakeholders to elicit detailed functional requirements
Responsible for ensuring unique business needs are properly translated to provide a system solution
Document and communicate requirements throughout the project life cycle
Provide process flows
Manage project plans, BRD’s and timelines
Conduct training sessions for users
Taking Lead on some of the department projects
Working closely with the business to formulate a test plan approach, prepares user stories in JIRA and assist in user acceptance testing of new enhancements and bug fixes
Working cross-functionality with IT partners and Business partners
Report to the department manager on project status
Working closely with Offshore team
Centene, Corp. / Health Net of California, Inc. – Woodland Hills, CA September 2019 – August2021
Business Analyst II (CA Only), Medi-Cal /Medicare Grievance & Appeals, G & A-Data Analytics
Performs various analysis and interpretation to link business needs and objectives for assigned function
Support business initiatives through identification of implementation barriers and user acceptance testing of new enhancements and bug fixes
Identifies and analyze user requirements, procedures, and problems to improve existing processes
Perform detailed analysis on assigned projects, recommend potential business solutions and assist with implementation
Identify ways to enhance performance management and operational reports related to new business implementation processes
Develop and incorporate organizational best practices into business applications
Lead problem solving and coordination efforts between various business units
Assist with formulating and updating departmental policies and procedures
Working on Prime Enhancements and Prime global issues
Manage Prime Enhancements/ Global Issues and Priority Trackers on SP.
Involved in working cross-functionality with IT partners
Taking Lead on some of the projects
Attending deployment, verifying fixes and enhancements.
City National Bank/ Datafaction – Los Angeles, CA October 2017 – August 2019
Business System Support Analyst
Partners closely with the business to formulate a test plan approach, prepares user stories, and executes test case scenarios.
Provides progress reports regarding process tests, and documents test results.
Test system modifications to prepare for new process implementations
Create and maintain databases of known test defects.
Create high level performance test plans, detailed test cases and performance testing scripts.
Develop and update testing scenarios that support requirements for financial accounting software
Maintain all related user test cases in a database; tracking methods / spreadsheet.
Support tracking of defects that are related to integrations user test scenarios.
Understand how this role fits in with the overall business goals. Works and collaborates with others in either a lead or support role as business needs demand.
Adheres to defined deliverable formats using tools including Visio, MS Project, Excel and other desktop products as required.
Works in an office environment sitting at a desk, table or computer workstation for long periods of time.
Contributes actively and effectively to team discussions, sharing his/her knowledge and expertise willingly and collaboratively.
Models professional behavior/conduct that remains in concert with the culture and business values. Leads by example whether in group or individual meetings.
Xytech Inc. – Chatsworth, CA May 2017 - August 2017
Software Quality Assurance Technician
• Interacted with product managers and software developers to ensure that all products are satisfying the stated functional and technical requirement
• Reviewed and analyzed system functional specifications.
• Created Test Cases & Test Scenarios for new projects
• Using established test and troubleshooting techniques, collaborated with the QA team to maintain and improve existing software solutions
• Kept detailed records of testing procedures and results and communicate
these findings to other team members
• Contributed to product and process improvements and refinement of QA best practices
• Performed manual testing for client/server and web applications and performed regressions as needed
• Logged defects into Bug Tracking System and verified known bugs against new builds.
Kaiser Permanente – Burbank, CA October 2010 - February 2016
Senior Business Data Analyst / UAT Tester at Document Management Shared Service
• Authoring templates / letter proof ((Spanish, Chinese, English) various types of letters and documents such as Medicare, Medi-Cal, CSC, Private Fee for Service Plans (PFS), Summary of
Benefits and Coverage (SBC), Medicare Enrollment Benefits, Medicare Part C- EOB, Medicare
Part D, Eligibility, Provider, Membership Claims, Bills & reports directly in XML format
• Verify XML, generate & view in PDF format based on the different scenarios in
DMSS Letter Preview to check letter variables are being populated correctly, and confirm content and format.
• Processing and releasing of documents in the Document Management Systems
• Collected specific client requirements for projects, identified requirements, gathered workflow data and basic system and reporting specifications
• Trained clients on system enhancements, provided consultation to organizational leadership and guided work towards actionable outcomes.
• Actively participated in brainstorming sessions to document high level scenarios for the Business requirements. Proactively recognized potential issues, developed plans to address and understands how to communicate these steps to department leadership and clients.
• Created detailed Test Cases & Test Scripts in HP Quality Center
• Influenced client and gained commitment to changes required.
• Extensively involved in testing web applications GUI, end-to-end business workflows, and batch jobs in QA, UAT, and LTE environments
• Made strategic data-related decisions by analyzing, manipulating, tracking, internally managing and reporting data.
• Provided support to peers and mentored to junior staff including: technical assistance, project management and scoping, documentation review and support.
• Performed Regression testing to ensure that the core application functions are not impacted.
• Maintained cordial rapport with development team
• Coordinated with business and IT to identify testing needs/gaps
• Coordinated test activities with the business users to ensure a smooth UAT & successful implementation in production
Managed defect remediation and facilitated prioritization with business partners.
Lead incident and defect triage.
Resolved technical and functional issues according to defined prioritization/severity scheme.
•Worked with project management group to meet timelines/deadlines
MTV Networks / Nickelodeon – Glendale, CA November 2009 – September 2010
Software QA Engineer
• Planned multiple test cycles for each product revision. Developed and executed test cases/suites for multi-platform application software
• Performed manual testing for client/server applications that supported the management of engineering jobs, performed regressions as needed
• Logged defects into Bug Tracking System and verified known bugs against new builds.
• Reviewed and analyzed system functional specifications.
• Assisted non-senior level employees in their day-to-day responsibilities
• Closely collaborated with engineers and product management in the development process
• Continuous research on best quality testing tools and methodologies
DCF – San Bruno, CA January 2005 - November 2009
Software QA Engineer
• Worked with developers and users to develop test plans.
• Performed black box testing. Tested the agent screens manually and entered the defects in to Quality Center.
• Executed Test Cases and generated Test Director Reports.
• Tested the application compatibility to support different web browsers.
Tested functionality and usability of the system from end user perspective.
• Modified the existing Test Cases and prepared additional cases as per the new requirements for the agency application.
• Performed Functional, Integration, System, and Regression Testing.
• Tracked, reviewed, analyzed, and compared defects using Quality Center.
• Worked with development team to ensure testing issues are resolved and fixed.
EDUCATION:
Computer Educational Center – Daly City, CA
• Course: Advanced Quality Assurance Engineering
Computer Learning Center - San Francisco, CA
• Course: Software Testing and Quality Assurance
• Computer Science Degree - in progress
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