Human Resources Business Development

YOKASTA DURAN

Rutherford, NJ *****

**********@*****.*** / 862-***-****

SUMMARY

Entrepreneurial Owner with experience and solid history of business success. Built operations from ground up with strategic and scalable approaches. Well-oriented to quickly identify and capitalize on emerging opportunities. SKILLS

Business Administration

Staff hiring

Business Development

Human Resources

Marketing

Client Service

Sales management

EXPERIENCE

Owner / LLC convenience store - NJ 01/2023 - 05/2024 Managed daily operations of business, including hiring and training staff. Developed strategic plans to increase profitability and efficiency. Identified new opportunities for growth, expansion, and diversification. Created marketing campaigns to attract new customers. Negotiated contracts with vendors and suppliers.

Maintained relationships with existing clients by providing superior customer service. Reviewed legal documents related to business operations. Ensured compliance with local, state, and federal regulations. Provided direction and guidance to employees.

Served as a liaison between the organization and external stakeholders. Participated in meetings with investors regarding financing options for the company. Set pricing structures according to market analytics and emerging trends. Promoted business on social media platforms to maximize brand identity and generate revenue. Supervised performance of workers with goals of improving productivity, efficiency and cost savings. Oversaw staff hiring, initiating new training and scheduled processes to streamline operations. Negotiated with vendors to gain optimal pricing on products resulting in substantial increase in profit margin. Personal Assistant to the Owner / Llc store - NJ 12/2020 - 12/2022 Arranged meetings between key stakeholders at request of owner. Provided assistance in resolving customer complaints or issues escalated by owner. Developed, maintained and managed daily schedule for Owner. Screened phone calls and emails to prioritize requests from clients or colleagues. Updated contact lists of vendors, suppliers and customers on behalf of the Owner. Organized filing systems and databases to store data related to the Owner's business activities. Prepared expense reports based on receipts submitted by the Owner. YD

EDUCATION AND TRAINING

High School Diploma 06/2017

Eastside High School - Paterson

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