Customer Service Representative

Gentoria Wiley

Inbound Customer Service Representative

% 904-***-**** = illyskig@gmailcom Jacksonville, F132221

PROFESSIONAL SUMMARY

Proactive professional with 17 years of experience and proven knowledge of customer-driven management,

entrepreneurial leadership, and long-range planning.

‘SKILLS

Employee Training Health and safety Staff Management Appointment Scheduling

EXPERIENCE

SALON OWNER/OPERATOR, Jacksonville, Fl

Destyns Salon LIC, June 2015-Present

© Managed daily operations of salon, including scheduling appointments, ordering supplies, and resolving customer

complaints.

+ Maintained accurate records of all financial transactions in accordance with company policies.

© Ensured compliance with relevant health regulations, safety guidelines, and licensing requirements.

* Established relationships with vendors to negotiate favorable terms for purchasing products and services.

* Developed marketing campaigns to increase clientele and revenue.

‘* Reviewed financial statements, sales reports, and other performance data to measure productivity.

* Designed innovative approaches to optimize workflow, streamline procedures, and enhance customer service

satisfaction levels.

MANAGER OF OPERATIONS, Jacksonville, FI

CoTor Boutique, January 2019-June 2023

* Maintained inventory records and tracked stock levels to ensure availability of merchandise for customers.

* Developed and implemented strategies to increase customer satisfaction, resulting in an increase in sales.

* Provided excellent customer service by responding promptly to inquiries and resolving customer complaints

efficiently.

* Organized special events like fashion shows or promotional activities to attract more customers.

* Initiated advertising campaigns via social media channels like Facebook or Instagram resulting in increased brand

awareness.

* Identified opportunities for process improvements that resulted in cost savings or increased efficiency.

* Developed strong relationships with vendors to ensure timely delivery of merchandise at competitive prices.

* Reviewed financial statements, sales reports, and other performance data to measure producthity.

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